Newport-based Harding Evans Solicitors has been recognised for its outstanding customer service to its clients by the biggest award scheme in the UK residential property industry.

The ESTAS Group which highlights the best firms for customer service involved in the home moving process has revealed its shortlist for its inaugural Conveyancer Awards.

The results are based purely on feedback data from customers who were asked a series of questions about the service they received during the home moving process.

More than 5,000 customers completed a survey providing 125,000 pieces of data relating to customer service delivered by the conveyancers taking part, firms across the UK have been shortlisted regionally and nationally.

The awards will be held at the Grosvenor House Hotel in Mayfair London on October 20.

The awards are backed by the Conveyancing Association and The Society of Licensed Conveyancers. They will be presented by TV property expert and ESTAS brand ambassador Phil Spencer.

Phil Spencer, who has hosted The ESTAS since they were created in 2003, said: “We live in a world where customer reviews are becoming increasingly important in the consumer decision making process so The ESTAS provides a kite mark for excellent service for any property professional involved in the house moving process Any firm that enters has already sent a clear message that they are passionate about customer service so to make it on to the shortlist is a huge achievement in itself.”

Simon Brown, founder of The ESTAS, said: "We want to highlight conveyancing firms who are providing exceptional levels of customer care through the moving process. We believe the best way to judge the performance of a conveyancer is to ask the clients who have experienced the whole service through to completion. It’s often later in the transaction when a firm really shows their worth and at those times it’s their experience and professionalism that gets the deal back on track.”

Wyn Williams, partner and head of conveyancing at Harding Evans, said: “We are delighted to be shortlisted for the awards. The team are incredibly passionate about the level of service we deliver to clients, buying & selling your house can be a very stressful time and to be shortlisted based on our client’s feedback alone goes to show how committed we are to delivering on what we promise.”