90 per cent of people in Wales satisfied with post

AN OFCOM report has found more than 90 per cent of people in Wales are satisfied with the Royal Mail’s postal service.

Ofcom’s Consumer Experience 2013 report found that in rural areas 75 per cent of customers said they were satisfied or very satisfied with the service.

But only 65 per cent said they were satisfied with postal services in terms of value for money.

The survey also said 64 per cent of UK customers were very or fairly reliant on the postal services.

Over half of those surveyed, 51 per cent, said they would feel cut off from society if they could not receive post.

Tony Fox, Royal Mail operations director in Wales, said: “We are very pleased to see the postal service getting high scores for customer satisfaction.

“Our postmen and women work very hard to deliver to 1.8 million addresses across Wales six days a week, and the Ofcom report shows how much that service is valued.”

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12:20pm Sun 2 Feb 14

varteg1 says...

I am in the other 10% who is totally dissatisfied with my local postal service.

Since moving here 32 years ago, our deliveries have gone from 7.30 ish AM to any time now after noon.
During the first 25 years it gradually went later and later, until it started to arrive at around 9.30 AM, but since the last re organisation, Sale of the PO, we are now lucky to see it before Noon, usually it now arrives sometimes as late as 1.30 PM

There seems no logic to why the times of delivery have crept ever latewards, and all I get when I ask the postman is, "It's what the boss decrees, we are told when and where to go"

Not good enough,
I am in the other 10% who is totally dissatisfied with my local postal service. Since moving here 32 years ago, our deliveries have gone from 7.30 ish AM to any time now after noon. During the first 25 years it gradually went later and later, until it started to arrive at around 9.30 AM, but since the last re organisation, Sale of the PO, we are now lucky to see it before Noon, usually it now arrives sometimes as late as 1.30 PM There seems no logic to why the times of delivery have crept ever latewards, and all I get when I ask the postman is, "It's what the boss decrees, we are told when and where to go" Not good enough, varteg1
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