90 per cent of people in Wales satisfied with post
8:27pm Thursday 30th January 2014 in News
AN OFCOM report has found more than 90 per cent of people in Wales are satisfied with the Royal Mail’s postal service.
Ofcom’s Consumer Experience 2013 report found that in rural areas 75 per cent of customers said they were satisfied or very satisfied with the service.
But only 65 per cent said they were satisfied with postal services in terms of value for money.
The survey also said 64 per cent of UK customers were very or fairly reliant on the postal services.
Over half of those surveyed, 51 per cent, said they would feel cut off from society if they could not receive post.
Tony Fox, Royal Mail operations director in Wales, said: “We are very pleased to see the postal service getting high scores for customer satisfaction.
“Our postmen and women work very hard to deliver to 1.8 million addresses across Wales six days a week, and the Ofcom report shows how much that service is valued.”
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