YOUR MP WRITES: Newport East MP Jessica Morden

ON A recent visit to the excellent Newport council information station, I was able to see first-hand the excellent work of the Newport domestic abuse unit.

The staff do a wonderful job helping and supporting victims, and also run courses to raise awareness about domestic abuse which I and my constituency team recently attended.

I can’t recommend the course enough – it was a real reminder of how domestic abuse, which often goes unreported, can affect men and women from all backgrounds. Statistics show around one in four women and one in six men will suffer some form of domestic abuse in their lifetime. Probably one of the most thought-provoking parts of the course for me was the increase in teenagers experiencing abusive relationships. A lot of work is done by many organisations to draw attention to domestic abuse and only last week the World Premiere of The Devil’s Vice, a film exploring domestic abuse, was held in Market Hall cinema in Brynmawr.

The Devil’s Vice, funded by GIFT (Gwent Independent Film Trust), Gwent Police and a number of UK police forces, has been made by BAFTA-winning film maker Peter Watkins Hughes. You can find out more about this film by visiting: http://www.thedevilsvice.org.uk

Many incidents of domestic abuse still go unreported, and there are many more victims in our communities. In addition to the police, there are many organisations out there who can help those suffering domestic abuse.

The domestic abuse unit provides a safe point of contact for victims and the phone number is 01633 210920. The wonderful Newport Women’s Aid can be contacted on 01633 840258 and Dyn Wales (advice for men) can be contacted on 0808 8010321.

For organisations who regularly come into contact with the public I would highly recommend the course run by the local Domestic Abuse Co-ordinator (employed by Barnardo’s on behalf of One Newport’s Domestic Abuse Forum )which can help staff spot the signs of domestic abuse and point victims in the direction of the help and support they might need.

l The announcement last week that jobs at Avana bakery are at risk following the loss of the contract with M&S is very worrying news for loyal workers and their families.

As the local MP, Paul Flynn has written, with the support of all Newport’s AMs, MPs and the leader of the council, to M&S to express just how hard this could hit Newport and how we hope they will reconsider the decision.

Along with Paul I am also questioning the proposal by the Ministry of Justice to privatise the Ministry of Justice Shared Services office in Celtic Springs Business Park. Many constituents have contacted me worried that their jobs could be outsourced or even potentially moved off shore under this government’s model. We are meeting the unions locally about this and I will continue to raise this in Parliament.

Comments (2)

Please log in to enable comment sorting

7:24pm Mon 17 Feb 14

Mervyn James says...

That appears commenable, but as someone who was shown around opening week, I found there wsa noviable access for any deaf resident of Newport to use it properly. After writing to them they arranged communication support and made promises anyone deaf would get the same, since then nothing at all, and when IO retruned to 'test' the access, was given an e-mail link to.... a housingcharity on Glamorgan.

Further inspection revealed they had no-one qualified with communications with deaf people and I had the link removed from the SS list. Undeterred (!) I asked again for support for deaf people, and was referred to a local disability charity, who referred me to... a London based charity ! I told them an deaf legal office was 100 yards away from the information station, they didn't know, but checked to find no one ever answered, to date the promise of access, which was suppose to include an accessible video 'how to use the information station' never arrived either, nor did flyers to describe what happens there, to be given out to Newport's deaf community, its a joke but at our expense, information, WHAT information ? and how do we use it ? Even SS cannot be accessed without the comms support, why not put a notice up. 'For hearing only ?'
That appears commenable, but as someone who was shown around opening week, I found there wsa noviable access for any deaf resident of Newport to use it properly. After writing to them they arranged communication support and made promises anyone deaf would get the same, since then nothing at all, and when IO retruned to 'test' the access, was given an e-mail link to.... a housingcharity on Glamorgan. Further inspection revealed they had no-one qualified with communications with deaf people and I had the link removed from the SS list. Undeterred (!) I asked again for support for deaf people, and was referred to a local disability charity, who referred me to... a London based charity ! I told them an deaf legal office was 100 yards away from the information station, they didn't know, but checked to find no one ever answered, to date the promise of access, which was suppose to include an accessible video 'how to use the information station' never arrived either, nor did flyers to describe what happens there, to be given out to Newport's deaf community, its a joke but at our expense, information, WHAT information ? and how do we use it ? Even SS cannot be accessed without the comms support, why not put a notice up. 'For hearing only ?' Mervyn James

2:10pm Wed 19 Feb 14

Leanne Rowlands says...

Mervyn James wrote:
That appears commenable, but as someone who was shown around opening week, I found there wsa noviable access for any deaf resident of Newport to use it properly. After writing to them they arranged communication support and made promises anyone deaf would get the same, since then nothing at all, and when IO retruned to 'test' the access, was given an e-mail link to.... a housingcharity on Glamorgan. Further inspection revealed they had no-one qualified with communications with deaf people and I had the link removed from the SS list. Undeterred (!) I asked again for support for deaf people, and was referred to a local disability charity, who referred me to... a London based charity ! I told them an deaf legal office was 100 yards away from the information station, they didn't know, but checked to find no one ever answered, to date the promise of access, which was suppose to include an accessible video 'how to use the information station' never arrived either, nor did flyers to describe what happens there, to be given out to Newport's deaf community, its a joke but at our expense, information, WHAT information ? and how do we use it ? Even SS cannot be accessed without the comms support, why not put a notice up. 'For hearing only ?'
Dear Mr James,
Thank you for your feedback. Accessibility was a big consideration for us when we set up the Information Station and continues to be very important to us.
When we set up the Info Station we invited The Access Group to work with us and provide guidance and advice on how to set up the building to make it accessible for customers. They also delivered training to our staff to increase awareness of accessibility for everyone. We continue to stay in contact with the group.

We have hearing loops at each desk and in the private meeting rooms at the Info Station and staff are trained in basic British Sign Language. We can also provide interpretation services.

In November last year we won the Business Access Award from the Sign Language Studies Centre in Wales.

Whilst I can’t speak for the charities you mentioned in your post, I am really sorry that the Information Station has not met your expectations. If you would like to visit us for an overview of the services and how to use them, please get in contact using my email address below and I would be happy to arrange this. If you would like me to invite the Sign Language Studies Centre and/or The Access Group in at the same time to help us understand the issues you have experienced more clearly I would be happy to do so.

Regards,
Leanne Rowlands
Customer Services Manager

Leanne.rowlands@newp
ort.gov.uk
[quote][p][bold]Mervyn James[/bold] wrote: That appears commenable, but as someone who was shown around opening week, I found there wsa noviable access for any deaf resident of Newport to use it properly. After writing to them they arranged communication support and made promises anyone deaf would get the same, since then nothing at all, and when IO retruned to 'test' the access, was given an e-mail link to.... a housingcharity on Glamorgan. Further inspection revealed they had no-one qualified with communications with deaf people and I had the link removed from the SS list. Undeterred (!) I asked again for support for deaf people, and was referred to a local disability charity, who referred me to... a London based charity ! I told them an deaf legal office was 100 yards away from the information station, they didn't know, but checked to find no one ever answered, to date the promise of access, which was suppose to include an accessible video 'how to use the information station' never arrived either, nor did flyers to describe what happens there, to be given out to Newport's deaf community, its a joke but at our expense, information, WHAT information ? and how do we use it ? Even SS cannot be accessed without the comms support, why not put a notice up. 'For hearing only ?'[/p][/quote]Dear Mr James, Thank you for your feedback. Accessibility was a big consideration for us when we set up the Information Station and continues to be very important to us. When we set up the Info Station we invited The Access Group to work with us and provide guidance and advice on how to set up the building to make it accessible for customers. They also delivered training to our staff to increase awareness of accessibility for everyone. We continue to stay in contact with the group. We have hearing loops at each desk and in the private meeting rooms at the Info Station and staff are trained in basic British Sign Language. We can also provide interpretation services. In November last year we won the Business Access Award from the Sign Language Studies Centre in Wales. Whilst I can’t speak for the charities you mentioned in your post, I am really sorry that the Information Station has not met your expectations. If you would like to visit us for an overview of the services and how to use them, please get in contact using my email address below and I would be happy to arrange this. If you would like me to invite the Sign Language Studies Centre and/or The Access Group in at the same time to help us understand the issues you have experienced more clearly I would be happy to do so. Regards, Leanne Rowlands Customer Services Manager Leanne.rowlands@newp ort.gov.uk Leanne Rowlands

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree