Patients urged to help NHS complaints review

PEOPLE who have recently had complaints handled by the NHS in Wales are asked to give confidential feedback on the experience to a team reviewing the system.

Keith Evans, former head of Panasonic UK and Ireland said he wants to hear from those who submitted a complaint about how they felt it was handled.

“I’m keen to understand what can be improved but also what worked well and the reasons for this,” he said.

The 12-week review is supported by Dr Andrew Goodall, chief executive of Aneurin Bevan University Health Board. It will examine the existing complaints process to determine what works well and what needs to improve.

Send confidential comments to puttingthingsrightreview@wales.nhs.uk or to Keith Evans, Aneurin Bevan University Health Board, St Cadoc’s Hospital, Lodge Road, Caerleon, Newport, NP18 3XQ before April 21.

Comments (3)

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11:21pm Thu 27 Mar 14

gingertom says...

Andrew goodall should be nowhere near this being the CEO of ablhb what a farce.
Andrew goodall should be nowhere near this being the CEO of ablhb what a farce. gingertom
  • Score: 1

8:53am Fri 28 Mar 14

Dixie Smith says...

If Andrew Goodall is anywhere near this investigation it sure as hell won't reflect the reality of the complaints system which is a shambles.
If Andrew Goodall is anywhere near this investigation it sure as hell won't reflect the reality of the complaints system which is a shambles. Dixie Smith
  • Score: 0

8:26pm Mon 31 Mar 14

gingertom says...

southwalesargus.co.u
k/news/11115301.Watc
hdog__39_s_concerns_
over_Gwent_mum__39_s
_cancer_death/ this is a reason why andrew goodall shouldn't be invloved in this review.
southwalesargus.co.u k/news/11115301.Watc hdog__39_s_concerns_ over_Gwent_mum__39_s _cancer_death/ this is a reason why andrew goodall shouldn't be invloved in this review. gingertom
  • Score: 0

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