Gwent outpatient system at trial stage

First published in News

NEW methods of dealing with outpatient appointments in Gwent hospitals are helping to reduce waiting times and minimise the need for follow-up consultations.

Trials of new systems for fracture patients, and in dermatology and urology could pave the way for changes in managing outpatients across a wider range of specialties.

And it could trigger significant reductions in the number of such appointments, saving time for patients and freeing up doctors and nursing staff.

A new system being trialled at the Royal Gwent’s extremely busy fracture clinic has introduced consultant-led ‘virtual’ clinics, through which all referrals from A&E are screened to ensure appointments are booked into the right sub-specialty to avoid cancellations and rebooking.

It is also seeking to avoid referrals from A&E for six common fractures, with the support of patient advice sheets and a 24-hour helpline.

A formal review in August will gauge success, but the aim is to cut by 30 per cent (about 250 a month) the number of patients needing to be seen as new patients in the clinic.

In dermatology, some patients are now being referred by their GP to have a high quality image of their skin condition taken by a medical photographer, which is then reviewed by a consultant.

In urology, a booking clerk is now part of the department, rather than being in a central booking team. The closer link to patients may be partly responsible for a recent fall in missed appointments.

Comments (2)

Please log in to enable comment sorting

9:26pm Sat 5 Apr 14

Dixie Smith says...

So in effect start reintroducing ward clerks which they too out in favour of a central booking system.
Diagnosis by post for skins conditions
Diagnosis by consultants (or rather junior doctor I suspect) without the patient being present for fractures.

No doubt it will solve the initial waiting list problems but you will end up getting re-referred from your gp - assuming of course you can get an appointment with your GP in the first place!
So in effect start reintroducing ward clerks which they too out in favour of a central booking system. Diagnosis by post for skins conditions Diagnosis by consultants (or rather junior doctor I suspect) without the patient being present for fractures. No doubt it will solve the initial waiting list problems but you will end up getting re-referred from your gp - assuming of course you can get an appointment with your GP in the first place! Dixie Smith
  • Score: 0

12:49am Sun 6 Apr 14

gingertom says...

So from central booking they are going back to clerks in the dept. U turn yet again.
So from central booking they are going back to clerks in the dept. U turn yet again. gingertom
  • Score: 1

Comments are closed on this article.

Send us your news, pictures and videos

Most read stories

Local Info

Enter your postcode, town or place name

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree