Concern at hospital complaint increase

GWENT hospital chiefs have said the reason behind a rise in the number of complaints is that they’ve made the system easier for patients.

Complaints by hospital patients about the way they’ve been treated have risen by up to 231 per cent in some areas of Wales over the last five years, according to figures obtained by Plaid Cymru.

The political party submitted a Freedom of Information request to all seven Welsh health boards.

The most complaints were dealt with by Cardiff and the Vale. It had more than 7,200 complaints since 2008.

The highest areas of complaints relates to clinical diagnosis and treatment.

Elin Jones, Plaid Cymru’s shadow minister for health, said: “I fully accept the number of complaints represent a small proportion of those treated within the NHS and the vast majority of staff do fantastic job. But they are hampered by too few staff and too much paperwork.”

An Aneurin Bevan spokesman said the health board has seen an increase in the number of complaints following the introduction of the system “Putting Things Right” in April 2011.

“This new process was intended to make the complaints process much more visible and accessible,” he said. “In addition to this, our general communication with patients has also improved with increased use of social media. We actively encourage feedback, as complaints provides us with the opportunity to learn and improve, the quality, safety and responsiveness of our services.”

Comments (3)

Please log in to enable comment sorting

6:08am Sun 4 May 14

welshinventor says...

THE ROYAL GWENT HOSPITAL WAITING TIMES ARE WORST NOW THAN EVER,I,VE BEEN WAITING FOR APPOINTMENTS FOR OVER 2YEARS IM A 65YEAR OLD AGE PERSON WAITING ON A KNEE REPLACEMENT ALSO A LOWER SPINAL DISC OP
I THINK THE GOVERMENT SHOULD LOOK INTO THE WAITING LISTS OF THIS HOSPITAL IT NEEDS A BIG SHAKE UP ASAP,
THE ROYAL GWENT HOSPITAL WAITING TIMES ARE WORST NOW THAN EVER,I,VE BEEN WAITING FOR APPOINTMENTS FOR OVER 2YEARS IM A 65YEAR OLD AGE PERSON WAITING ON A KNEE REPLACEMENT ALSO A LOWER SPINAL DISC OP I THINK THE GOVERMENT SHOULD LOOK INTO THE WAITING LISTS OF THIS HOSPITAL IT NEEDS A BIG SHAKE UP ASAP, welshinventor
  • Score: 0

10:56am Sun 4 May 14

pigbag says...

welshinventor wrote:
THE ROYAL GWENT HOSPITAL WAITING TIMES ARE WORST NOW THAN EVER,I,VE BEEN WAITING FOR APPOINTMENTS FOR OVER 2YEARS IM A 65YEAR OLD AGE PERSON WAITING ON A KNEE REPLACEMENT ALSO A LOWER SPINAL DISC OP
I THINK THE GOVERMENT SHOULD LOOK INTO THE WAITING LISTS OF THIS HOSPITAL IT NEEDS A BIG SHAKE UP ASAP,
You also seem to be suffering from chronic capslockitis,maybe they can remove your shift key finger whilst your in.
[quote][p][bold]welshinventor[/bold] wrote: THE ROYAL GWENT HOSPITAL WAITING TIMES ARE WORST NOW THAN EVER,I,VE BEEN WAITING FOR APPOINTMENTS FOR OVER 2YEARS IM A 65YEAR OLD AGE PERSON WAITING ON A KNEE REPLACEMENT ALSO A LOWER SPINAL DISC OP I THINK THE GOVERMENT SHOULD LOOK INTO THE WAITING LISTS OF THIS HOSPITAL IT NEEDS A BIG SHAKE UP ASAP,[/p][/quote]You also seem to be suffering from chronic capslockitis,maybe they can remove your shift key finger whilst your in. pigbag
  • Score: 2

7:09pm Sun 4 May 14

Independentvoter says...

welshinventor wrote:
THE ROYAL GWENT HOSPITAL WAITING TIMES ARE WORST NOW THAN EVER,I,VE BEEN WAITING FOR APPOINTMENTS FOR OVER 2YEARS IM A 65YEAR OLD AGE PERSON WAITING ON A KNEE REPLACEMENT ALSO A LOWER SPINAL DISC OP
I THINK THE GOVERMENT SHOULD LOOK INTO THE WAITING LISTS OF THIS HOSPITAL IT NEEDS A BIG SHAKE UP ASAP,
Don't have your back op done there welshinventor - Contact the "Getting things right team " they won't get things right but at least you can request to be transferred to another Trust - You will be in much safer hands and you will have your op done soon !!!
[quote][p][bold]welshinventor[/bold] wrote: THE ROYAL GWENT HOSPITAL WAITING TIMES ARE WORST NOW THAN EVER,I,VE BEEN WAITING FOR APPOINTMENTS FOR OVER 2YEARS IM A 65YEAR OLD AGE PERSON WAITING ON A KNEE REPLACEMENT ALSO A LOWER SPINAL DISC OP I THINK THE GOVERMENT SHOULD LOOK INTO THE WAITING LISTS OF THIS HOSPITAL IT NEEDS A BIG SHAKE UP ASAP,[/p][/quote]Don't have your back op done there welshinventor - Contact the "Getting things right team " they won't get things right but at least you can request to be transferred to another Trust - You will be in much safer hands and you will have your op done soon !!! Independentvoter
  • Score: 0

Comments are closed on this article.

click2find

About cookies

We want you to enjoy your visit to our website. That's why we use cookies to enhance your experience. By staying on our website you agree to our use of cookies. Find out more about the cookies we use.

I agree