Ambulances delayed for hours in Newport A&E jam

South Wales Argus: BACKED UP: Ambulances outside the Royal Gwent Hospital on Monday evening. Picture by Argus reader. BACKED UP: Ambulances outside the Royal Gwent Hospital on Monday evening. Picture by Argus reader.

PATIENTS faced lengthy waits, relatives had to wait outside because corridors were full of trolleys, and ambulance crews were delayed for up to two hours during one of the Royal Gwent Hospital emergency department's busiest nights of the year.

At one stage on Monday evening, there were nine ambulances and two rapid response vehicles parked outside the department, with not enough bays to contain them - a scene photographed by a patient's relative.

Her brother had been injured in a road accident in Caerleon, and after treatment at the scene by paramedics, arrived by ambulance around 7pm.

"There were five or six ambulances when we got there, but by about 9.30pm there were nine and a couple of response cars," said the woman, who did not wish to be named.

"There were no proper spaces left, it was so busy.

"My brother came off his motorbike and they suspected he'd broken a leg and an arm - and there were eight or nine patients on trolleys.

"It was so busy at one point, relatives or friends were asked to wait outside because the corridors were jam-packed."

The woman's brother was later confirmed with a broken arm and ligament damage to a leg, and was able to go home at around 1.30am yesterday morning.

"There were people who had a long time, and ambulance crews who had been there a couple of hours because of delays handing over patients," said the woman.

"One told me his shift should have finished at half past seven and he was still there at 10.

"The crew who dealt with my brother were brilliant and I just think it's wrong that the ambulance service gets criticised all the time when there are delays like that at hospitals."

Though figures are not available, an Aneurin Bevan University Health Board spokesman said Monday night was among the busiest of the year for emergency departments, not only in Gwent but across the region, and the emergency department was busy again yesterday.

"The picture appears to have been much the same across South Wales, with reports from WAST (the Welsh Ambulance Services NHS Trust) that it was their busiest day since the New Year," he said.

"There was a high volume of ambulance crews bringing in very poorly patients throughout the day.

"The (emergency) department at the Royal Gwent Hospital has remained busy, and we wish to apologise to any patient who has experienced a long wait for treatment."

Predicting peaks and troughs of demand, and staffing A&E units appropriately, is an inexact science, and there remain occasions on which demand outstrips capacity.

The target of dealing with at least 95 per cent of attenders inside four hours remains challenging and elusive across Wales, though figures show that performance at Gwent units was the best in Wales for much of the first four months of 2014.

Much improvement remains to be made however, on ambulance handover times, and to eliminate A&E waits of longer than 12 hours.

Comments (41)

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6:12am Wed 4 Jun 14

Monmouthshire Merlin says...

Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile'
We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc;
The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers.
Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc.
Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough!
Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile' We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc; The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers. Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc. Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough! Monmouthshire Merlin
  • Score: 62

7:48am Wed 4 Jun 14

Citywatcher says...

Tell you what lets build some more houses and flats and get the population of Newport to grow, and what is the Health Board doing...moving acute servies to Llanfrechfa. So what will this do for the picture? Yes move the ambulances to another site...Oh! and by the way don't forget for those patients living in Newport and Abergavenny (the largest proportion of the population of Gwent) ambulances will have a further distance to run to and from an emergency.
Tell you what lets build some more houses and flats and get the population of Newport to grow, and what is the Health Board doing...moving acute servies to Llanfrechfa. So what will this do for the picture? Yes move the ambulances to another site...Oh! and by the way don't forget for those patients living in Newport and Abergavenny (the largest proportion of the population of Gwent) ambulances will have a further distance to run to and from an emergency. Citywatcher
  • Score: 32

7:53am Wed 4 Jun 14

The Red Claw says...

Monmouthshire Merlin wrote:
Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile'
We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc;
The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers.
Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc.
Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough!
A regular occurrence. No one in authority cares because no one is ever, or will ever be held responsible. You have to also bear in mind that Carwyn and his ilk always tend to ‘go private’, unless the situation can be exploited for cheap political propaganda.
[quote][p][bold]Monmouthshire Merlin[/bold] wrote: Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile' We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc; The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers. Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc. Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough![/p][/quote]A regular occurrence. No one in authority cares because no one is ever, or will ever be held responsible. You have to also bear in mind that Carwyn and his ilk always tend to ‘go private’, unless the situation can be exploited for cheap political propaganda. The Red Claw
  • Score: 39

8:00am Wed 4 Jun 14

The Red Claw says...

Monmouthshire Merlin wrote:
Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile'
We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc;
The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers.
Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc.
Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough!
Carwyn is very well aware that he can virtually do what he likes. He and his minions are guaranteed their jobs as members of a one party state by an electorate that live in the past and can’t see further than next week. If he introduced burning at the stake as a penalty for speaking English, he knows quite well that he would still get re-elected.
[quote][p][bold]Monmouthshire Merlin[/bold] wrote: Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile' We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc; The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers. Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc. Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough![/p][/quote]Carwyn is very well aware that he can virtually do what he likes. He and his minions are guaranteed their jobs as members of a one party state by an electorate that live in the past and can’t see further than next week. If he introduced burning at the stake as a penalty for speaking English, he knows quite well that he would still get re-elected. The Red Claw
  • Score: 44

8:09am Wed 4 Jun 14

Bobevans says...

This situation appears to be largely unique to Wales. It happens occasionally outside of Wales but is not common. For several years and under various health ministers they have claimed to have put an action plan in place to deal with this issue. What the plan is they never say. Clearly if they have any plan it is not working. If anything the situation is getting increasingly worse
This situation appears to be largely unique to Wales. It happens occasionally outside of Wales but is not common. For several years and under various health ministers they have claimed to have put an action plan in place to deal with this issue. What the plan is they never say. Clearly if they have any plan it is not working. If anything the situation is getting increasingly worse Bobevans
  • Score: 29

9:02am Wed 4 Jun 14

blackandamber says...

Sorry to be political, but while the WAG exists as well as the Labour party running it , it will only get worse.
Sorry to be political, but while the WAG exists as well as the Labour party running it , it will only get worse. blackandamber
  • Score: 31

10:43am Wed 4 Jun 14

Lliswerry Man says...

And as usual the political's of it get blamed normally Labour, who infact were the Party who started the NHS... all other parties would have it privatised in a heart beat..... rather than except the fact NCC themselves have allowed the "Town" to become a "City" expanded it being all recognition, and the NHS has NOT kept up... as has many other services... dental and doctors.... for those with a dentist and doctor they cannot see the problem, but wait until you move around the City..... you then struggle to get a dentist or doctors, as they are no longer taking new patients.

Yes the WAG is partly responsible, as they sit there blindly saying there are no problems, as others have rightly said, what would they know, they probably do not use it.......they should ask those without a dentist or doctor, and they know who we are.... we are the ones on the waiting list Aneurin Bevan Health Board Holds......or those at A+E departments....

Instead they rely on "figures".... manipulated no doubt by Health Chiefs.

The city continues to expand, whilst the RGH for instance has not changed in decades... its lagging well behind its English counterparts, both for patient care, speed at which you get treated, and Parking for Patients, all priorities for a Hospital with such a varied population, high in disabled people and the elderly.

Schools are the same, lagging behind to get places for LOCAL children, because of the rule that parents can now choose what school their children go to, which adds all the traffic now to the morning rush hour and evening rush hours.

And now we have even more houses being built, around Rogerstone, Duffryn, Pill, etc, where are the NEW Doctors Surgeries, Dental Surgeries and Hospital Spaces ALL coming from?? Come on NCC and WAG... explain... Aneurin Bevan Health Board also needs to explain how it can build brand new Hospitals like Ystrad Mynach, which is fabulous, yet DO nothing for Newport and its surrounding villages and towns... we pay far more for this NHS and deserve for the money to be spent now locally, and spent in such a way, its Future Proof, IE build it big enough to cope the demands that will be placed upon it, stop trying to put a plaster where a bandage is needed.

Since the introduction of FREE prescriptions in Wales, hundreds, if NOT thousands of pensioners and sick people from England have moved across the border to get it...... again, this was for Welsh people living in Wales, and another system being abused.

We need to seriously sort this out before we have people dying in the street.
And as usual the political's of it get blamed normally Labour, who infact were the Party who started the NHS... all other parties would have it privatised in a heart beat..... rather than except the fact NCC themselves have allowed the "Town" to become a "City" expanded it being all recognition, and the NHS has NOT kept up... as has many other services... dental and doctors.... for those with a dentist and doctor they cannot see the problem, but wait until you move around the City..... you then struggle to get a dentist or doctors, as they are no longer taking new patients. Yes the WAG is partly responsible, as they sit there blindly saying there are no problems, as others have rightly said, what would they know, they probably do not use it.......they should ask those without a dentist or doctor, and they know who we are.... we are the ones on the waiting list Aneurin Bevan Health Board Holds......or those at A+E departments.... Instead they rely on "figures".... manipulated no doubt by Health Chiefs. The city continues to expand, whilst the RGH for instance has not changed in decades... its lagging well behind its English counterparts, both for patient care, speed at which you get treated, and Parking for Patients, all priorities for a Hospital with such a varied population, high in disabled people and the elderly. Schools are the same, lagging behind to get places for LOCAL children, because of the rule that parents can now choose what school their children go to, which adds all the traffic now to the morning rush hour and evening rush hours. And now we have even more houses being built, around Rogerstone, Duffryn, Pill, etc, where are the NEW Doctors Surgeries, Dental Surgeries and Hospital Spaces ALL coming from?? Come on NCC and WAG... explain... Aneurin Bevan Health Board also needs to explain how it can build brand new Hospitals like Ystrad Mynach, which is fabulous, yet DO nothing for Newport and its surrounding villages and towns... we pay far more for this NHS and deserve for the money to be spent now locally, and spent in such a way, its Future Proof, IE build it big enough to cope the demands that will be placed upon it, stop trying to put a plaster where a bandage is needed. Since the introduction of FREE prescriptions in Wales, hundreds, if NOT thousands of pensioners and sick people from England have moved across the border to get it...... again, this was for Welsh people living in Wales, and another system being abused. We need to seriously sort this out before we have people dying in the street. Lliswerry Man
  • Score: 13

10:44am Wed 4 Jun 14

Lliswerry Man says...

Being ** = Beyond......
Being ** = Beyond...... Lliswerry Man
  • Score: -2

11:01am Wed 4 Jun 14

ianto100 says...

Monmouthshire Merlin wrote:
Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile'
We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc;
The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers.
Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc.
Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough!
The worse thing is they will still be in power at next election!
[quote][p][bold]Monmouthshire Merlin[/bold] wrote: Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile' We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc; The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers. Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc. Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough![/p][/quote]The worse thing is they will still be in power at next election! ianto100
  • Score: 15

11:27am Wed 4 Jun 14

Explainitplease says...

They also need to report how many people were taken to hospital and didn't get treatment.
The GP services and OOH is so atrocious people use A&E as an alternative.

Oh I suppose a limit on how many people can be a patient might help too.
I'm sure we've all seen families of 5 waiting with the patient. This also needs addressing.

Obviously I do agree something is wrong with our NHS, but simple things can sometimes improve a situation.
They also need to report how many people were taken to hospital and didn't get treatment. The GP services and OOH is so atrocious people use A&E as an alternative. Oh I suppose a limit on how many people can be a patient might help too. I'm sure we've all seen families of 5 waiting with the patient. This also needs addressing. Obviously I do agree something is wrong with our NHS, but simple things can sometimes improve a situation. Explainitplease
  • Score: 5

12:09pm Wed 4 Jun 14

throwy1 says...

One of the busiest nights of the year, Monday 2nd June. We are nearly half way through the year. Does such a jam happen every night/ evening of the year, no it doesn't. All that has happened is an injured person arrived at 7.00pm was seen and left the hospital at 1.30am some 6.5 hours later and not expecting to witness such an event the relative took a picture and the Argus published it, so what.
One of the busiest nights of the year, Monday 2nd June. We are nearly half way through the year. Does such a jam happen every night/ evening of the year, no it doesn't. All that has happened is an injured person arrived at 7.00pm was seen and left the hospital at 1.30am some 6.5 hours later and not expecting to witness such an event the relative took a picture and the Argus published it, so what. throwy1
  • Score: -11

1:04pm Wed 4 Jun 14

Magor says...

I know people near me who go to Bristol,they don't bother with the Gwent.I believe there is also a place in Lydney.Its all NHS so why not use it.
I know people near me who go to Bristol,they don't bother with the Gwent.I believe there is also a place in Lydney.Its all NHS so why not use it. Magor
  • Score: 12

1:27pm Wed 4 Jun 14

Cymru Am Beth says...

Monmouthshire Merlin wrote:
Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile'
We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc;
The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers.
Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc.
Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough!
Vote Labour as my father voted Labour.
[quote][p][bold]Monmouthshire Merlin[/bold] wrote: Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile' We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc; The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers. Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc. Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough![/p][/quote]Vote Labour as my father voted Labour. Cymru Am Beth
  • Score: -1

1:31pm Wed 4 Jun 14

Cymru Am Beth says...

The Red Claw wrote:
Monmouthshire Merlin wrote:
Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile'
We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc;
The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers.
Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc.
Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough!
Carwyn is very well aware that he can virtually do what he likes. He and his minions are guaranteed their jobs as members of a one party state by an electorate that live in the past and can’t see further than next week. If he introduced burning at the stake as a penalty for speaking English, he knows quite well that he would still get re-elected.
Absolutely spot on.
We are now the socialist republic of Wales comrade.
Where the people in positions of power live it up , whilst the hoi polloi vote
to keep them in power.
[quote][p][bold]The Red Claw[/bold] wrote: [quote][p][bold]Monmouthshire Merlin[/bold] wrote: Only yesterday Carwyn Jones was on the news telling us there was nothing wrong with the Health Service in Wales! ' the people of Wales don't deserve to be told they are bottom of the pile' We'll Carwyn , we know different! Because we are ! This is a public disgrace, as are our schools, social services etc; The common theme being, these services are the responsibility of the Welsh Assembly under devolved powers. Unfortunately, your priorities are all wrong, as I see on the BBC website, you now want to waste further money. On irrelevances to the vast majority of us, I refer to the consultation document, Proposed standards relating to the Welsh language. more new road signs, Welsh first etc etc. Time to wake up, you asked a question, we need to understand why people recently voted UKIP. The answer is plain to see. Enough is Enough![/p][/quote]Carwyn is very well aware that he can virtually do what he likes. He and his minions are guaranteed their jobs as members of a one party state by an electorate that live in the past and can’t see further than next week. If he introduced burning at the stake as a penalty for speaking English, he knows quite well that he would still get re-elected.[/p][/quote]Absolutely spot on. We are now the socialist republic of Wales comrade. Where the people in positions of power live it up , whilst the hoi polloi vote to keep them in power. Cymru Am Beth
  • Score: 9

1:36pm Wed 4 Jun 14

Cymru Am Beth says...

Lliswerry Man wrote:
And as usual the political's of it get blamed normally Labour, who infact were the Party who started the NHS... all other parties would have it privatised in a heart beat..... rather than except the fact NCC themselves have allowed the "Town" to become a "City" expanded it being all recognition, and the NHS has NOT kept up... as has many other services... dental and doctors.... for those with a dentist and doctor they cannot see the problem, but wait until you move around the City..... you then struggle to get a dentist or doctors, as they are no longer taking new patients.

Yes the WAG is partly responsible, as they sit there blindly saying there are no problems, as others have rightly said, what would they know, they probably do not use it.......they should ask those without a dentist or doctor, and they know who we are.... we are the ones on the waiting list Aneurin Bevan Health Board Holds......or those at A+E departments....

Instead they rely on "figures".... manipulated no doubt by Health Chiefs.

The city continues to expand, whilst the RGH for instance has not changed in decades... its lagging well behind its English counterparts, both for patient care, speed at which you get treated, and Parking for Patients, all priorities for a Hospital with such a varied population, high in disabled people and the elderly.

Schools are the same, lagging behind to get places for LOCAL children, because of the rule that parents can now choose what school their children go to, which adds all the traffic now to the morning rush hour and evening rush hours.

And now we have even more houses being built, around Rogerstone, Duffryn, Pill, etc, where are the NEW Doctors Surgeries, Dental Surgeries and Hospital Spaces ALL coming from?? Come on NCC and WAG... explain... Aneurin Bevan Health Board also needs to explain how it can build brand new Hospitals like Ystrad Mynach, which is fabulous, yet DO nothing for Newport and its surrounding villages and towns... we pay far more for this NHS and deserve for the money to be spent now locally, and spent in such a way, its Future Proof, IE build it big enough to cope the demands that will be placed upon it, stop trying to put a plaster where a bandage is needed.

Since the introduction of FREE prescriptions in Wales, hundreds, if NOT thousands of pensioners and sick people from England have moved across the border to get it...... again, this was for Welsh people living in Wales, and another system being abused.

We need to seriously sort this out before we have people dying in the street.
Correct me if I am wrong, but I thought that pensioners got free prescriptions in England anyway, so why would they want to come here?
[quote][p][bold]Lliswerry Man[/bold] wrote: And as usual the political's of it get blamed normally Labour, who infact were the Party who started the NHS... all other parties would have it privatised in a heart beat..... rather than except the fact NCC themselves have allowed the "Town" to become a "City" expanded it being all recognition, and the NHS has NOT kept up... as has many other services... dental and doctors.... for those with a dentist and doctor they cannot see the problem, but wait until you move around the City..... you then struggle to get a dentist or doctors, as they are no longer taking new patients. Yes the WAG is partly responsible, as they sit there blindly saying there are no problems, as others have rightly said, what would they know, they probably do not use it.......they should ask those without a dentist or doctor, and they know who we are.... we are the ones on the waiting list Aneurin Bevan Health Board Holds......or those at A+E departments.... Instead they rely on "figures".... manipulated no doubt by Health Chiefs. The city continues to expand, whilst the RGH for instance has not changed in decades... its lagging well behind its English counterparts, both for patient care, speed at which you get treated, and Parking for Patients, all priorities for a Hospital with such a varied population, high in disabled people and the elderly. Schools are the same, lagging behind to get places for LOCAL children, because of the rule that parents can now choose what school their children go to, which adds all the traffic now to the morning rush hour and evening rush hours. And now we have even more houses being built, around Rogerstone, Duffryn, Pill, etc, where are the NEW Doctors Surgeries, Dental Surgeries and Hospital Spaces ALL coming from?? Come on NCC and WAG... explain... Aneurin Bevan Health Board also needs to explain how it can build brand new Hospitals like Ystrad Mynach, which is fabulous, yet DO nothing for Newport and its surrounding villages and towns... we pay far more for this NHS and deserve for the money to be spent now locally, and spent in such a way, its Future Proof, IE build it big enough to cope the demands that will be placed upon it, stop trying to put a plaster where a bandage is needed. Since the introduction of FREE prescriptions in Wales, hundreds, if NOT thousands of pensioners and sick people from England have moved across the border to get it...... again, this was for Welsh people living in Wales, and another system being abused. We need to seriously sort this out before we have people dying in the street.[/p][/quote]Correct me if I am wrong, but I thought that pensioners got free prescriptions in England anyway, so why would they want to come here? Cymru Am Beth
  • Score: 3

2:23pm Wed 4 Jun 14

gingertom says...

week in week out 3rd june 2014 about welsh NHS:

http://www.bbc.co.uk
/iplayer/episode/b04
5lw2v/week-in-week-o
ut-ann-clwyd-rebel-w
ith-a-cause
week in week out 3rd june 2014 about welsh NHS: http://www.bbc.co.uk /iplayer/episode/b04 5lw2v/week-in-week-o ut-ann-clwyd-rebel-w ith-a-cause gingertom
  • Score: 5

2:24pm Wed 4 Jun 14

gingertom says...

Please fill in nhs survery for welsh audit office:

http://www.nhswaitin
g.wao.gov.uk/
Please fill in nhs survery for welsh audit office: http://www.nhswaitin g.wao.gov.uk/ gingertom
  • Score: 3

2:32pm Wed 4 Jun 14

gingertom says...

we were fed this nonsense on 29/5/14:

southwalesargus.co.u
k/news/11242974.Gwen
t_ambulance_response
_times_improve/

when WAG said targets were missed 21 out of 22 months for ambulance response times:
bbc.co.uk /news/uk-wales-polit
ics-27609870

then we saw this rise in waiting lists:
southwalesargus.co.u
k/news/gwentnews/112
36543.More_long_wait
s_for_Gwent_patients
/

I commented this:
gingertom says... 26.5.14

I agree with the above I think the figures are much higher. A friend of mine has had her back operation cancelled FOUR times despite consultants telling patients that time is of the essence regarding spinal operations so that you don't get permanent nerve damage. Also, orthopaedics got their own operating theatre in st woolos and do not have to compete with other specialities. Lack of beds cannot be a problem because most orthopaedic patients only stay the day on the ward or overnight at the most.
YET despite this fiasco dr andrew goodall has just been promoted:

http://www.bbc.co.uk

/news/uk-wales-27442

421

The general public are not fools. This is a FARCE!
we were fed this nonsense on 29/5/14: southwalesargus.co.u k/news/11242974.Gwen t_ambulance_response _times_improve/ when WAG said targets were missed 21 out of 22 months for ambulance response times: bbc.co.uk /news/uk-wales-polit ics-27609870 then we saw this rise in waiting lists: southwalesargus.co.u k/news/gwentnews/112 36543.More_long_wait s_for_Gwent_patients / I commented this: gingertom says... 26.5.14 I agree with the above I think the figures are much higher. A friend of mine has had her back operation cancelled FOUR times despite consultants telling patients that time is of the essence regarding spinal operations so that you don't get permanent nerve damage. Also, orthopaedics got their own operating theatre in st woolos and do not have to compete with other specialities. Lack of beds cannot be a problem because most orthopaedic patients only stay the day on the ward or overnight at the most. YET despite this fiasco dr andrew goodall has just been promoted: http://www.bbc.co.uk /news/uk-wales-27442 421 The general public are not fools. This is a FARCE! gingertom
  • Score: 10

2:38pm Wed 4 Jun 14

Cymru Am Beth says...

gingertom wrote:
we were fed this nonsense on 29/5/14:

southwalesargus.co.u

k/news/11242974.Gwen

t_ambulance_response

_times_improve/

when WAG said targets were missed 21 out of 22 months for ambulance response times:
bbc.co.uk /news/uk-wales-polit

ics-27609870

then we saw this rise in waiting lists:
southwalesargus.co.u

k/news/gwentnews/112

36543.More_long_wait

s_for_Gwent_patients

/

I commented this:
gingertom says... 26.5.14

I agree with the above I think the figures are much higher. A friend of mine has had her back operation cancelled FOUR times despite consultants telling patients that time is of the essence regarding spinal operations so that you don't get permanent nerve damage. Also, orthopaedics got their own operating theatre in st woolos and do not have to compete with other specialities. Lack of beds cannot be a problem because most orthopaedic patients only stay the day on the ward or overnight at the most.
YET despite this fiasco dr andrew goodall has just been promoted:

http://www.bbc.co.uk


/news/uk-wales-27442


421

The general public are not fools. This is a FARCE!
Despite all this evidence, the sheep will still vote for the Labour controlled Politburo Assembly over and over again.
[quote][p][bold]gingertom[/bold] wrote: we were fed this nonsense on 29/5/14: southwalesargus.co.u k/news/11242974.Gwen t_ambulance_response _times_improve/ when WAG said targets were missed 21 out of 22 months for ambulance response times: bbc.co.uk /news/uk-wales-polit ics-27609870 then we saw this rise in waiting lists: southwalesargus.co.u k/news/gwentnews/112 36543.More_long_wait s_for_Gwent_patients / I commented this: gingertom says... 26.5.14 I agree with the above I think the figures are much higher. A friend of mine has had her back operation cancelled FOUR times despite consultants telling patients that time is of the essence regarding spinal operations so that you don't get permanent nerve damage. Also, orthopaedics got their own operating theatre in st woolos and do not have to compete with other specialities. Lack of beds cannot be a problem because most orthopaedic patients only stay the day on the ward or overnight at the most. YET despite this fiasco dr andrew goodall has just been promoted: http://www.bbc.co.uk /news/uk-wales-27442 421 The general public are not fools. This is a FARCE![/p][/quote]Despite all this evidence, the sheep will still vote for the Labour controlled Politburo Assembly over and over again. Cymru Am Beth
  • Score: 11

3:33pm Wed 4 Jun 14

JanJenkins says...

I was the Royal Gwent 2 weeks ago. at 9-30pm with my son with a wrist fracture that needed pinning, we left at 4-30 am. when they decided to keep him in. There was one junior doctor on A+E, who hadn't never been on A+E on his own before. Its not that there is no nursing staff. There are No Qualified Doctors on the Department. !!!!!
I was the Royal Gwent 2 weeks ago. at 9-30pm with my son with a wrist fracture that needed pinning, we left at 4-30 am. when they decided to keep him in. There was one junior doctor on A+E, who hadn't never been on A+E on his own before. Its not that there is no nursing staff. There are No Qualified Doctors on the Department. !!!!! JanJenkins
  • Score: 11

3:35pm Wed 4 Jun 14

Magor says...

Time for WAG to be scrapped.Wales is getting like the USSR.
Time for WAG to be scrapped.Wales is getting like the USSR. Magor
  • Score: 16

3:46pm Wed 4 Jun 14

landyman3030 says...

Magor wrote:
I know people near me who go to Bristol,they don't bother with the Gwent.I believe there is also a place in Lydney.Its all NHS so why not use it.
Several times, as long as i am able i go to Nevill Hall A & E.
Had to attend RGH A&E about two months ago on a Wednesday at 2pm.
Room wa standing only with what seemed to be a p.c. with every casualty.
Reception told me it would take a little while to see triage nurse but when i asked how long to see a Doctor she just looked at me, indicated the room and said it could be a while.
Out from there, 30 minutes to Nevill Hall and got sorted in 3 hours.
I consider myself fortunate i had the option.
[quote][p][bold]Magor[/bold] wrote: I know people near me who go to Bristol,they don't bother with the Gwent.I believe there is also a place in Lydney.Its all NHS so why not use it.[/p][/quote]Several times, as long as i am able i go to Nevill Hall A & E. Had to attend RGH A&E about two months ago on a Wednesday at 2pm. Room wa standing only with what seemed to be a p.c. with every casualty. Reception told me it would take a little while to see triage nurse but when i asked how long to see a Doctor she just looked at me, indicated the room and said it could be a while. Out from there, 30 minutes to Nevill Hall and got sorted in 3 hours. I consider myself fortunate i had the option. landyman3030
  • Score: 0

3:52pm Wed 4 Jun 14

Daffy2 says...

The NHS in Wales is truly awe full, while away last week I had to rush to Western general A&E, it was packed but due to how well it was run and organised, everyone was seen within a 20 min waiting time, similar experience down the Gwent three weeks ago when my daughter fell, it was a 5 hour wait......Why is it such a difference????
The NHS in Wales is truly awe full, while away last week I had to rush to Western general A&E, it was packed but due to how well it was run and organised, everyone was seen within a 20 min waiting time, similar experience down the Gwent three weeks ago when my daughter fell, it was a 5 hour wait......Why is it such a difference???? Daffy2
  • Score: 10

5:22pm Wed 4 Jun 14

Magor says...

Anything devolved has become a disaster,look at the Brynglas tunnel, the fire was 3 years ago and now they want to spend 2 years and millions "improving it".
The only improvement is a new road but that never gets any closer.If WAG is to work people have got to stop voting Labour.A monopoly does not work.
Anything devolved has become a disaster,look at the Brynglas tunnel, the fire was 3 years ago and now they want to spend 2 years and millions "improving it". The only improvement is a new road but that never gets any closer.If WAG is to work people have got to stop voting Labour.A monopoly does not work. Magor
  • Score: 7

6:19pm Wed 4 Jun 14

LanceCVP says...

I had no idea what a mess our NHS is in until my daughter became seriously ill last year. Fortunately she was in our doctor's surgery at the time and our GP requested a 999 ambulance. 20 minutes later there was no sign of the ambulance and our GP called 999 again. He called them again after 30 minutes. After a 40 minute wait a crew arrived. They had been sent from Nelson to our GP's surgery in Cwmbran. I accompanied my daughter in the ambulance. The crew were not familiar with the area. I couldn't believe the route their satnav selected to the Royal Gwent. It just didn't make any sense. Instead of selecting a straight dual carriageway route at national speed limit it took the crew along slower roads with traffic lights and several roundabouts. Upon reaching the RGH my daughter was kept on the ambulance trolley waiting to see a doctor. The ambulance crew had to wait until a bed could be found for my daughter because they could not leave without their trolley. 3 hours later the crew were still at the hospital and unable to respond to any calls. I now understand why response times are not as they should be. I cannot fault the crew who came to the aid of my daughter. They were amazing. What is wrong is that hospitals cannot cope with demand. This Government needs to pull their finger out and see what is really going on in the real world. People are dying out there and probably unnecessarily on many occasions. More recently my wife became unwell. She went to the RGH and spent 2 nights sleeping in a chair in a waiting-room because no bed was available. For God's sake this is Great Britain....not some 3rd world country.
I had no idea what a mess our NHS is in until my daughter became seriously ill last year. Fortunately she was in our doctor's surgery at the time and our GP requested a 999 ambulance. 20 minutes later there was no sign of the ambulance and our GP called 999 again. He called them again after 30 minutes. After a 40 minute wait a crew arrived. They had been sent from Nelson to our GP's surgery in Cwmbran. I accompanied my daughter in the ambulance. The crew were not familiar with the area. I couldn't believe the route their satnav selected to the Royal Gwent. It just didn't make any sense. Instead of selecting a straight dual carriageway route at national speed limit it took the crew along slower roads with traffic lights and several roundabouts. Upon reaching the RGH my daughter was kept on the ambulance trolley waiting to see a doctor. The ambulance crew had to wait until a bed could be found for my daughter because they could not leave without their trolley. 3 hours later the crew were still at the hospital and unable to respond to any calls. I now understand why response times are not as they should be. I cannot fault the crew who came to the aid of my daughter. They were amazing. What is wrong is that hospitals cannot cope with demand. This Government needs to pull their finger out and see what is really going on in the real world. People are dying out there and probably unnecessarily on many occasions. More recently my wife became unwell. She went to the RGH and spent 2 nights sleeping in a chair in a waiting-room because no bed was available. For God's sake this is Great Britain....not some 3rd world country. LanceCVP
  • Score: 19

7:39pm Wed 4 Jun 14

jonesyofgwent says...

There are several fundamental floors within the Welsh NHS and the foot of them all is Welsh Government (as it's called now not WAG). Yes people are waiting unacceptable times for an ambulance on 999 response the most life threatening they have to get to in 8 minutes. How is this possible when you have anything from 5 to 12 ambulances stuck outside A/E Departments across Wales. Yes this happens on a very regular occurrence especially at Royal Gwent Hospital (RGH) and University Hospital Wales (UHW). These hospitals have and are closing wards down which has a knock on effect on the Ambulance Crews who wait to discharge their patients from their stretchers on to hospital trolleys, the patients cannot be transferred from the hospital trolleys up to the wards as quick as they could of been 10 years ago when there was at least four other wards to take people to. Yes GP's need to take more control of the patients they admit to hospital as do the GPOOH service. There needs to be more pathways so people in a pre hospital environment can utilise and place patients in specialist units/wards. I was recently speaking to several ambulance staff at Neville Hall and every one of said they need more support and backing from their managers when discharging patients at scene or back to a GP. Regular callers also need to be addressed when you have ambulance crews turning out to certain individuals who have in excess of 150 visits to hospital. Police taken more responsibility in custody suites for those who are under the influence of drink and drugs not arresting them and taken them to hospital and the de arresting them so the police can get back on the streets (quite rightly so) but leaving those individuals in the care of what is very often a under staffed A/E dept and very often laying on a hospital bed sleeping the affects off when you have elderly patients waiting on ambulance stretchers which are not built for comfort.
There are several fundamental floors within the Welsh NHS and the foot of them all is Welsh Government (as it's called now not WAG). Yes people are waiting unacceptable times for an ambulance on 999 response the most life threatening they have to get to in 8 minutes. How is this possible when you have anything from 5 to 12 ambulances stuck outside A/E Departments across Wales. Yes this happens on a very regular occurrence especially at Royal Gwent Hospital (RGH) and University Hospital Wales (UHW). These hospitals have and are closing wards down which has a knock on effect on the Ambulance Crews who wait to discharge their patients from their stretchers on to hospital trolleys, the patients cannot be transferred from the hospital trolleys up to the wards as quick as they could of been 10 years ago when there was at least four other wards to take people to. Yes GP's need to take more control of the patients they admit to hospital as do the GPOOH service. There needs to be more pathways so people in a pre hospital environment can utilise and place patients in specialist units/wards. I was recently speaking to several ambulance staff at Neville Hall and every one of said they need more support and backing from their managers when discharging patients at scene or back to a GP. Regular callers also need to be addressed when you have ambulance crews turning out to certain individuals who have in excess of 150 visits to hospital. Police taken more responsibility in custody suites for those who are under the influence of drink and drugs not arresting them and taken them to hospital and the de arresting them so the police can get back on the streets (quite rightly so) but leaving those individuals in the care of what is very often a under staffed A/E dept and very often laying on a hospital bed sleeping the affects off when you have elderly patients waiting on ambulance stretchers which are not built for comfort. jonesyofgwent
  • Score: 3

12:21am Thu 5 Jun 14

Ollie254 says...

jonesyofgwent wrote:
There are several fundamental floors within the Welsh NHS and the foot of them all is Welsh Government (as it's called now not WAG). Yes people are waiting unacceptable times for an ambulance on 999 response the most life threatening they have to get to in 8 minutes. How is this possible when you have anything from 5 to 12 ambulances stuck outside A/E Departments across Wales. Yes this happens on a very regular occurrence especially at Royal Gwent Hospital (RGH) and University Hospital Wales (UHW). These hospitals have and are closing wards down which has a knock on effect on the Ambulance Crews who wait to discharge their patients from their stretchers on to hospital trolleys, the patients cannot be transferred from the hospital trolleys up to the wards as quick as they could of been 10 years ago when there was at least four other wards to take people to. Yes GP's need to take more control of the patients they admit to hospital as do the GPOOH service. There needs to be more pathways so people in a pre hospital environment can utilise and place patients in specialist units/wards. I was recently speaking to several ambulance staff at Neville Hall and every one of said they need more support and backing from their managers when discharging patients at scene or back to a GP. Regular callers also need to be addressed when you have ambulance crews turning out to certain individuals who have in excess of 150 visits to hospital. Police taken more responsibility in custody suites for those who are under the influence of drink and drugs not arresting them and taken them to hospital and the de arresting them so the police can get back on the streets (quite rightly so) but leaving those individuals in the care of what is very often a under staffed A/E dept and very often laying on a hospital bed sleeping the affects off when you have elderly patients waiting on ambulance stretchers which are not built for comfort.
The Police take people from custody units to the casualty dept when the doctor assessing them in custody tells them too. The Police And Criminal Evidence Act makes them legally obliged to call a doctor and then they have to act on their advice.
[quote][p][bold]jonesyofgwent[/bold] wrote: There are several fundamental floors within the Welsh NHS and the foot of them all is Welsh Government (as it's called now not WAG). Yes people are waiting unacceptable times for an ambulance on 999 response the most life threatening they have to get to in 8 minutes. How is this possible when you have anything from 5 to 12 ambulances stuck outside A/E Departments across Wales. Yes this happens on a very regular occurrence especially at Royal Gwent Hospital (RGH) and University Hospital Wales (UHW). These hospitals have and are closing wards down which has a knock on effect on the Ambulance Crews who wait to discharge their patients from their stretchers on to hospital trolleys, the patients cannot be transferred from the hospital trolleys up to the wards as quick as they could of been 10 years ago when there was at least four other wards to take people to. Yes GP's need to take more control of the patients they admit to hospital as do the GPOOH service. There needs to be more pathways so people in a pre hospital environment can utilise and place patients in specialist units/wards. I was recently speaking to several ambulance staff at Neville Hall and every one of said they need more support and backing from their managers when discharging patients at scene or back to a GP. Regular callers also need to be addressed when you have ambulance crews turning out to certain individuals who have in excess of 150 visits to hospital. Police taken more responsibility in custody suites for those who are under the influence of drink and drugs not arresting them and taken them to hospital and the de arresting them so the police can get back on the streets (quite rightly so) but leaving those individuals in the care of what is very often a under staffed A/E dept and very often laying on a hospital bed sleeping the affects off when you have elderly patients waiting on ambulance stretchers which are not built for comfort.[/p][/quote]The Police take people from custody units to the casualty dept when the doctor assessing them in custody tells them too. The Police And Criminal Evidence Act makes them legally obliged to call a doctor and then they have to act on their advice. Ollie254
  • Score: 1

12:30am Thu 5 Jun 14

Ollie254 says...

On the 6th May this year I accompanied my 91 year old mother to the RGH with a suspected heart attack. She then spent 26 hours, ( yes a day and a bit) on a trolley in casualty until a bed was available. One week later she succumbed to a hospital acquired pneumonia, (that is the official cause of death on her death certificate). Whilst being treated, and agitated she pulled her drip from her arm causing the doctor treating her to say in our full hearing " I don't know why we are bothering if she won't help herself".
I hear much about the value if the NHS but you have to wonder if the third rate service we have is actually worth keeping. Hospitals contribute to death, doctors are impatient instead of caring and the comfort of patients cannot be assured. Surely the time to consider radical changes has arrived.
On the 6th May this year I accompanied my 91 year old mother to the RGH with a suspected heart attack. She then spent 26 hours, ( yes a day and a bit) on a trolley in casualty until a bed was available. One week later she succumbed to a hospital acquired pneumonia, (that is the official cause of death on her death certificate). Whilst being treated, and agitated she pulled her drip from her arm causing the doctor treating her to say in our full hearing " I don't know why we are bothering if she won't help herself". I hear much about the value if the NHS but you have to wonder if the third rate service we have is actually worth keeping. Hospitals contribute to death, doctors are impatient instead of caring and the comfort of patients cannot be assured. Surely the time to consider radical changes has arrived. Ollie254
  • Score: 6

12:50pm Thu 5 Jun 14

Aquarius says...

LanceCVP wrote:
I had no idea what a mess our NHS is in until my daughter became seriously ill last year. Fortunately she was in our doctor's surgery at the time and our GP requested a 999 ambulance. 20 minutes later there was no sign of the ambulance and our GP called 999 again. He called them again after 30 minutes. After a 40 minute wait a crew arrived. They had been sent from Nelson to our GP's surgery in Cwmbran. I accompanied my daughter in the ambulance. The crew were not familiar with the area. I couldn't believe the route their satnav selected to the Royal Gwent. It just didn't make any sense. Instead of selecting a straight dual carriageway route at national speed limit it took the crew along slower roads with traffic lights and several roundabouts. Upon reaching the RGH my daughter was kept on the ambulance trolley waiting to see a doctor. The ambulance crew had to wait until a bed could be found for my daughter because they could not leave without their trolley. 3 hours later the crew were still at the hospital and unable to respond to any calls. I now understand why response times are not as they should be. I cannot fault the crew who came to the aid of my daughter. They were amazing. What is wrong is that hospitals cannot cope with demand. This Government needs to pull their finger out and see what is really going on in the real world. People are dying out there and probably unnecessarily on many occasions. More recently my wife became unwell. She went to the RGH and spent 2 nights sleeping in a chair in a waiting-room because no bed was available. For God's sake this is Great Britain....not some 3rd world country.
Glad to hear that you couldn't fault the crew who came to the aid of your daughter. Your point about the crews sat nav illustrates the point that - despite what emergency services managers often say - local knowledge is sometimes important and new technology isn't always a good substitute.

As far as the crew coming from Nelson....*did* the crew come all the way from Nelson, or was it a Nelson crew which perhaps happened to be in the area after attending another call? It could be either case.

And if the crew did come all the way from Nelson to Cwmbran, it highlights a couple of things. Firstly, there must have beena shortage of available ambulance staff in South East Wales at the time in question. Worse, it must have been a protracted period of crew shortages, since if an ambulance had come clear more locally while the Nelson crew was enroute, the Nelson crew would have been stood down to allow a more local crew to respond.

But it also illustrates that Control Staff can use (often through no choice) crerws from further afield too at times of heavy demand. Back in 2012, the Public Services Ombudsman heavily criticised the Service for a delayed response to someone in (I think) Pontypridd. It turns out that a detailed analysis (by someone with hours of spare times on their hands, sitting in a quiet office with none of the pressure that Ambulance Control staff have in making minute by minute decisions) showed that an Ambulance in another unitary authority area (Blackwood, as I recall) was available and yet wasn't sent. Ultimately, steps were taken to ensure that no matter what area a crew operates in, they could be tasked to a 999 call. The result being that crews are now sent ludicrous distances to cover calls and to try and hide staff shortages.

And that's why a crew was sent from Nelson to Cwmbran. And STILL people complain. Talk about being unable to do right for doing wrong, eh?

You could have had a nother 10 staff on duty in A+E. You could have had another 10 ambulance crews on duty. And STILL this situation could have happened (although you'd hope more staff would at least ease the situation).

People need to take better care of, and more personal responsibilty for, their own health. They need to think twice about why they're calling for an ambulance (and enough of the 'it's my human right' crap, eh??).

GPs need to be doing FAR more to see patients promptly - and requesting less transport by ambulance for many of their patients who, the responding crews often find, could just as easily find their own way to hospital (assuming they really need to be in hospital in the first place...and that's a bit of a stretch at times).

And lastly both the hospital and Ambulance Service senior managers need to be far more capable than they are. Putting out soothing press statements that everyone in the Ambulance Service knws isn't true will not improve these matters.

Oh, and those usless idiots in Cardiff Bay need to stop putting their fingers in their ears and pretending that its nothing to do with them.
[quote][p][bold]LanceCVP[/bold] wrote: I had no idea what a mess our NHS is in until my daughter became seriously ill last year. Fortunately she was in our doctor's surgery at the time and our GP requested a 999 ambulance. 20 minutes later there was no sign of the ambulance and our GP called 999 again. He called them again after 30 minutes. After a 40 minute wait a crew arrived. They had been sent from Nelson to our GP's surgery in Cwmbran. I accompanied my daughter in the ambulance. The crew were not familiar with the area. I couldn't believe the route their satnav selected to the Royal Gwent. It just didn't make any sense. Instead of selecting a straight dual carriageway route at national speed limit it took the crew along slower roads with traffic lights and several roundabouts. Upon reaching the RGH my daughter was kept on the ambulance trolley waiting to see a doctor. The ambulance crew had to wait until a bed could be found for my daughter because they could not leave without their trolley. 3 hours later the crew were still at the hospital and unable to respond to any calls. I now understand why response times are not as they should be. I cannot fault the crew who came to the aid of my daughter. They were amazing. What is wrong is that hospitals cannot cope with demand. This Government needs to pull their finger out and see what is really going on in the real world. People are dying out there and probably unnecessarily on many occasions. More recently my wife became unwell. She went to the RGH and spent 2 nights sleeping in a chair in a waiting-room because no bed was available. For God's sake this is Great Britain....not some 3rd world country.[/p][/quote]Glad to hear that you couldn't fault the crew who came to the aid of your daughter. Your point about the crews sat nav illustrates the point that - despite what emergency services managers often say - local knowledge is sometimes important and new technology isn't always a good substitute. As far as the crew coming from Nelson....*did* the crew come all the way from Nelson, or was it a Nelson crew which perhaps happened to be in the area after attending another call? It could be either case. And if the crew did come all the way from Nelson to Cwmbran, it highlights a couple of things. Firstly, there must have beena shortage of available ambulance staff in South East Wales at the time in question. Worse, it must have been a protracted period of crew shortages, since if an ambulance had come clear more locally while the Nelson crew was enroute, the Nelson crew would have been stood down to allow a more local crew to respond. But it also illustrates that Control Staff can use (often through no choice) crerws from further afield too at times of heavy demand. Back in 2012, the Public Services Ombudsman heavily criticised the Service for a delayed response to someone in (I think) Pontypridd. It turns out that a detailed analysis (by someone with hours of spare times on their hands, sitting in a quiet office with none of the pressure that Ambulance Control staff have in making minute by minute decisions) showed that an Ambulance in another unitary authority area (Blackwood, as I recall) was available and yet wasn't sent. Ultimately, steps were taken to ensure that no matter what area a crew operates in, they could be tasked to a 999 call. The result being that crews are now sent ludicrous distances to cover calls and to try and hide staff shortages. And that's why a crew was sent from Nelson to Cwmbran. And STILL people complain. Talk about being unable to do right for doing wrong, eh? You could have had a nother 10 staff on duty in A+E. You could have had another 10 ambulance crews on duty. And STILL this situation could have happened (although you'd hope more staff would at least ease the situation). People need to take better care of, and more personal responsibilty for, their own health. They need to think twice about why they're calling for an ambulance (and enough of the 'it's my human right' crap, eh??). GPs need to be doing FAR more to see patients promptly - and requesting less transport by ambulance for many of their patients who, the responding crews often find, could just as easily find their own way to hospital (assuming they really need to be in hospital in the first place...and that's a bit of a stretch at times). And lastly both the hospital and Ambulance Service senior managers need to be far more capable than they are. Putting out soothing press statements that everyone in the Ambulance Service knws isn't true will not improve these matters. Oh, and those usless idiots in Cardiff Bay need to stop putting their fingers in their ears and pretending that its nothing to do with them. Aquarius
  • Score: 3

1:15pm Thu 5 Jun 14

signal box says...

I can only agree with Aquarius that Ambulance Control are making mobilisation's that are unrealistic because they do not have available crews in the area they have received an Emergency or Urgent Call.
The Chairman & C.E.O. should resign because they have failed to improve the service since taking up their very lucrative appointments.
I can only agree with Aquarius that Ambulance Control are making mobilisation's that are unrealistic because they do not have available crews in the area they have received an Emergency or Urgent Call. The Chairman & C.E.O. should resign because they have failed to improve the service since taking up their very lucrative appointments. signal box
  • Score: 0

3:52pm Thu 5 Jun 14

Concernedstaff says...

You all think it looks bad, I work there in the A&E! It's worse then it looks, a very poorly managed department, hospital and trust! They don't give a **** about us staff, you the patients or relatives!! All they care about is fixing the figures (which I have personally seen being done) so they don't get their true colours as utter **** wits shown to the WAG, who I believe know the truth but justify their inaction (or basically like I said not giving a **** about any of us) by using the grossly inaccurate performance figures which suggest everything is working ok. Well it's not and people are dying!!!
You all think it looks bad, I work there in the A&E! It's worse then it looks, a very poorly managed department, hospital and trust! They don't give a **** about us staff, you the patients or relatives!! All they care about is fixing the figures (which I have personally seen being done) so they don't get their true colours as utter **** wits shown to the WAG, who I believe know the truth but justify their inaction (or basically like I said not giving a **** about any of us) by using the grossly inaccurate performance figures which suggest everything is working ok. Well it's not and people are dying!!! Concernedstaff
  • Score: 4

4:04pm Thu 5 Jun 14

Dipole says...

Also the media need to stop referring to all 999 as "life threatening"
Because just dialling 999 doesn't make it an emergency, the majority of calls could be seen by a GP or people could make their own way but people think (and I have experienced this first hand) if they arrive by ambulance they will not have to wait. Also been told by people the doctor doesn't know what he's talking about ,when I saw him earlier he told me I was fine.
Staff in the ambulance service and the various A/E departments are doing the best they can but they are dangerously understaffed and stretched and if managers have their way it will only get worse. The Ambulance service is running on staffs goodwill and overtime
Also the media need to stop referring to all 999 as "life threatening" Because just dialling 999 doesn't make it an emergency, the majority of calls could be seen by a GP or people could make their own way but people think (and I have experienced this first hand) if they arrive by ambulance they will not have to wait. Also been told by people the doctor doesn't know what he's talking about ,when I saw him earlier he told me I was fine. Staff in the ambulance service and the various A/E departments are doing the best they can but they are dangerously understaffed and stretched and if managers have their way it will only get worse. The Ambulance service is running on staffs goodwill and overtime Dipole
  • Score: 2

4:42pm Thu 5 Jun 14

RR1234 says...

I totally understand the frustrations of the community of Newport. Having worked as a junior A+E Dr in RGH, I can say from first hand experience that the staff are hardworking and dedicated. What particularly frustrated me was the bureaucracy and red tape. People need to remember that the rules and regulations and targets are set by Government and their advisors, not NHS staff, yet when these measures fails it is always the staff who get accused of underachieving.
The only day in A+E which ran smoothly was whenever there was a government bigwig or newspaper journalist, then miraculosly there were extra nurses and doctors on the 'shopfloor' and free beds. The next day it went back to usual.
The '4 hour target' was probably the worst thing to happen in A+E. Managers and government have no understanding of clinical needs. I have seen managers berate staff for prioritising a patient based on clinical grounds over someone who is not an emergency but is close to the 4 hour wait. Its an Accident and Emergency Department (says it all on the tin).
My understanding (but I may be wrong), is that until an ambulance crew 'formally' hands over a patient to the triage nurse, the patient is not booked onto the system. Therefore despite them waiting hours in a corridor on an uncomfortable trolley, their actual total wait is much lower than what is on the computer. Another bright idea by managers to brighten the numbers. The frustrating thing is that the staff get told everything is ok, we do not need more staff, THE NUMBERS DO NOT LIE!
I totally understand the frustrations of the community of Newport. Having worked as a junior A+E Dr in RGH, I can say from first hand experience that the staff are hardworking and dedicated. What particularly frustrated me was the bureaucracy and red tape. People need to remember that the rules and regulations and targets are set by Government and their advisors, not NHS staff, yet when these measures fails it is always the staff who get accused of underachieving. The only day in A+E which ran smoothly was whenever there was a government bigwig or newspaper journalist, then miraculosly there were extra nurses and doctors on the 'shopfloor' and free beds. The next day it went back to usual. The '4 hour target' was probably the worst thing to happen in A+E. Managers and government have no understanding of clinical needs. I have seen managers berate staff for prioritising a patient based on clinical grounds over someone who is not an emergency but is close to the 4 hour wait. Its an Accident and Emergency Department (says it all on the tin). My understanding (but I may be wrong), is that until an ambulance crew 'formally' hands over a patient to the triage nurse, the patient is not booked onto the system. Therefore despite them waiting hours in a corridor on an uncomfortable trolley, their actual total wait is much lower than what is on the computer. Another bright idea by managers to brighten the numbers. The frustrating thing is that the staff get told everything is ok, we do not need more staff, THE NUMBERS DO NOT LIE! RR1234
  • Score: 4

4:51pm Thu 5 Jun 14

RR1234 says...

I may not have enjoyed the system, but I must say I loved the camaraderie and 'never give up' spirit that most of the staff had. No matter what was thrown at us, we carried on the best we could, with the limited resources we had. I have huge respect for the Drs, Nurses, HCAs, Radiographers, Porters and various other staff memebrs, who continue to keep a smile on their faces and hope a change for the better is only round the corner. My only fear is seeing these politicians looking for the next headline grabber to ensure they keep their ticket in Westminister. I would only hope that the politicians would come unannounced and see the true scale of the problem, rather than plan months in advance and ensuring they have all the journalists gathered just so they can get a picture in the paper.
I may not have enjoyed the system, but I must say I loved the camaraderie and 'never give up' spirit that most of the staff had. No matter what was thrown at us, we carried on the best we could, with the limited resources we had. I have huge respect for the Drs, Nurses, HCAs, Radiographers, Porters and various other staff memebrs, who continue to keep a smile on their faces and hope a change for the better is only round the corner. My only fear is seeing these politicians looking for the next headline grabber to ensure they keep their ticket in Westminister. I would only hope that the politicians would come unannounced and see the true scale of the problem, rather than plan months in advance and ensuring they have all the journalists gathered just so they can get a picture in the paper. RR1234
  • Score: 0

4:58pm Thu 5 Jun 14

Aquarius says...

Dipole wrote:
Also the media need to stop referring to all 999 as "life threatening"
Because just dialling 999 doesn't make it an emergency, the majority of calls could be seen by a GP or people could make their own way but people think (and I have experienced this first hand) if they arrive by ambulance they will not have to wait. Also been told by people the doctor doesn't know what he's talking about ,when I saw him earlier he told me I was fine.
Staff in the ambulance service and the various A/E departments are doing the best they can but they are dangerously understaffed and stretched and if managers have their way it will only get worse. The Ambulance service is running on staffs goodwill and overtime
Actually, the Ambulance Service probably isn't even running on overtime;
since it's been cut to the bone to reduce costs.

As for running on staff goodwill - even that is in low supply given staff morale and dissatisfaction with the way they are 'managed' (and I use the latter term loosely). Senior management - particularly at HQ in North Wales - has been poor for years. consisting largely of management by memos and directives - with the main aim of putting the pressure(and the blame) on Operational and Control Staff while ensuring that it's shovelled as far away from senior managers as possible.

And probably all with the connivance of the Welsh Government. Nice bunch.
[quote][p][bold]Dipole[/bold] wrote: Also the media need to stop referring to all 999 as "life threatening" Because just dialling 999 doesn't make it an emergency, the majority of calls could be seen by a GP or people could make their own way but people think (and I have experienced this first hand) if they arrive by ambulance they will not have to wait. Also been told by people the doctor doesn't know what he's talking about ,when I saw him earlier he told me I was fine. Staff in the ambulance service and the various A/E departments are doing the best they can but they are dangerously understaffed and stretched and if managers have their way it will only get worse. The Ambulance service is running on staffs goodwill and overtime[/p][/quote]Actually, the Ambulance Service probably isn't even running on overtime; since it's been cut to the bone to reduce costs. As for running on staff goodwill - even that is in low supply given staff morale and dissatisfaction with the way they are 'managed' (and I use the latter term loosely). Senior management - particularly at HQ in North Wales - has been poor for years. consisting largely of management by memos and directives - with the main aim of putting the pressure(and the blame) on Operational and Control Staff while ensuring that it's shovelled as far away from senior managers as possible. And probably all with the connivance of the Welsh Government. Nice bunch. Aquarius
  • Score: 3

5:05pm Thu 5 Jun 14

RR1234 says...

I remembered when it snowed heavily a few years back, Staff members in A+E slept in outpatient clinic rooms over night, just to ensure that there would be cover. Not even a thank you by management or even provisions for food.
I and a few others walked 45min in the snow to get to work, and then walked back home at 2am when our shifts ended, again no provisions for transport.
I remembered when it snowed heavily a few years back, Staff members in A+E slept in outpatient clinic rooms over night, just to ensure that there would be cover. Not even a thank you by management or even provisions for food. I and a few others walked 45min in the snow to get to work, and then walked back home at 2am when our shifts ended, again no provisions for transport. RR1234
  • Score: 4

9:41pm Thu 5 Jun 14

gingertom says...

Concernedstaff and RR1234

HAVE YOU ANY IDEA HOW ANDREW GOODALL HAS BEEN PROMOTED IN LIGHT OF WHAT YOU HAVE TOLD US? IT BEGGARS BELIEF!!!

sorry for the capitals but I am hoping someone will explain how and why has he been promoted.
Concernedstaff and RR1234 HAVE YOU ANY IDEA HOW ANDREW GOODALL HAS BEEN PROMOTED IN LIGHT OF WHAT YOU HAVE TOLD US? IT BEGGARS BELIEF!!! sorry for the capitals but I am hoping someone will explain how and why has he been promoted. gingertom
  • Score: 3

5:28pm Fri 6 Jun 14

RR1234 says...

Not sure but in fairness to him i used to see him engage with staff a lot more than other chief executives at other hospitals. The problem i have is that the government fine those hospitals who for example cannot hit the 4 hour target which seems ludicrous when hospitals are cash strapped. No hospital would purposefully let patients wait around for hours. Its common sense that if they are not hitting targets its because the staff numbers are sooo low. Why would you then fine hospitals ludicrous money when that money could be spent on an extra nurse.
Ring fencing the nhs budget is again just the start to privatising the nhs. Private companies taking over gp surgerys and hospitals are only going to be interested in making money. Or will patients have to get private medical cover? I for one will feel it would be against my principles and ethics to sit in front of a patient and potential deny them treatment or investigations because they did not have the right cover.
I once went abroad and took a relative to see a local doctor. It was a money making scheme. He owned the X-ray machine the drugs store. The prescriptions he wrote out amounted to a months wages for my uncle. I was shocked and so glad that we have rules and ethics in this country
Not sure but in fairness to him i used to see him engage with staff a lot more than other chief executives at other hospitals. The problem i have is that the government fine those hospitals who for example cannot hit the 4 hour target which seems ludicrous when hospitals are cash strapped. No hospital would purposefully let patients wait around for hours. Its common sense that if they are not hitting targets its because the staff numbers are sooo low. Why would you then fine hospitals ludicrous money when that money could be spent on an extra nurse. Ring fencing the nhs budget is again just the start to privatising the nhs. Private companies taking over gp surgerys and hospitals are only going to be interested in making money. Or will patients have to get private medical cover? I for one will feel it would be against my principles and ethics to sit in front of a patient and potential deny them treatment or investigations because they did not have the right cover. I once went abroad and took a relative to see a local doctor. It was a money making scheme. He owned the X-ray machine the drugs store. The prescriptions he wrote out amounted to a months wages for my uncle. I was shocked and so glad that we have rules and ethics in this country RR1234
  • Score: -1

9:34pm Sat 7 Jun 14

jonesyofgwent says...

Ollie254 wrote:
jonesyofgwent wrote:
There are several fundamental floors within the Welsh NHS and the foot of them all is Welsh Government (as it's called now not WAG). Yes people are waiting unacceptable times for an ambulance on 999 response the most life threatening they have to get to in 8 minutes. How is this possible when you have anything from 5 to 12 ambulances stuck outside A/E Departments across Wales. Yes this happens on a very regular occurrence especially at Royal Gwent Hospital (RGH) and University Hospital Wales (UHW). These hospitals have and are closing wards down which has a knock on effect on the Ambulance Crews who wait to discharge their patients from their stretchers on to hospital trolleys, the patients cannot be transferred from the hospital trolleys up to the wards as quick as they could of been 10 years ago when there was at least four other wards to take people to. Yes GP's need to take more control of the patients they admit to hospital as do the GPOOH service. There needs to be more pathways so people in a pre hospital environment can utilise and place patients in specialist units/wards. I was recently speaking to several ambulance staff at Neville Hall and every one of said they need more support and backing from their managers when discharging patients at scene or back to a GP. Regular callers also need to be addressed when you have ambulance crews turning out to certain individuals who have in excess of 150 visits to hospital. Police taken more responsibility in custody suites for those who are under the influence of drink and drugs not arresting them and taken them to hospital and the de arresting them so the police can get back on the streets (quite rightly so) but leaving those individuals in the care of what is very often a under staffed A/E dept and very often laying on a hospital bed sleeping the affects off when you have elderly patients waiting on ambulance stretchers which are not built for comfort.
The Police take people from custody units to the casualty dept when the doctor assessing them in custody tells them too. The Police And Criminal Evidence Act makes them legally obliged to call a doctor and then they have to act on their advice.
More often or not these custody suites have no Dr and only one qualified nurse to cover all of Gwent and usually based in Ystrad Mynach
[quote][p][bold]Ollie254[/bold] wrote: [quote][p][bold]jonesyofgwent[/bold] wrote: There are several fundamental floors within the Welsh NHS and the foot of them all is Welsh Government (as it's called now not WAG). Yes people are waiting unacceptable times for an ambulance on 999 response the most life threatening they have to get to in 8 minutes. How is this possible when you have anything from 5 to 12 ambulances stuck outside A/E Departments across Wales. Yes this happens on a very regular occurrence especially at Royal Gwent Hospital (RGH) and University Hospital Wales (UHW). These hospitals have and are closing wards down which has a knock on effect on the Ambulance Crews who wait to discharge their patients from their stretchers on to hospital trolleys, the patients cannot be transferred from the hospital trolleys up to the wards as quick as they could of been 10 years ago when there was at least four other wards to take people to. Yes GP's need to take more control of the patients they admit to hospital as do the GPOOH service. There needs to be more pathways so people in a pre hospital environment can utilise and place patients in specialist units/wards. I was recently speaking to several ambulance staff at Neville Hall and every one of said they need more support and backing from their managers when discharging patients at scene or back to a GP. Regular callers also need to be addressed when you have ambulance crews turning out to certain individuals who have in excess of 150 visits to hospital. Police taken more responsibility in custody suites for those who are under the influence of drink and drugs not arresting them and taken them to hospital and the de arresting them so the police can get back on the streets (quite rightly so) but leaving those individuals in the care of what is very often a under staffed A/E dept and very often laying on a hospital bed sleeping the affects off when you have elderly patients waiting on ambulance stretchers which are not built for comfort.[/p][/quote]The Police take people from custody units to the casualty dept when the doctor assessing them in custody tells them too. The Police And Criminal Evidence Act makes them legally obliged to call a doctor and then they have to act on their advice.[/p][/quote]More often or not these custody suites have no Dr and only one qualified nurse to cover all of Gwent and usually based in Ystrad Mynach jonesyofgwent
  • Score: -2

9:39pm Sat 7 Jun 14

jonesyofgwent says...

RR1234 wrote:
I totally understand the frustrations of the community of Newport. Having worked as a junior A+E Dr in RGH, I can say from first hand experience that the staff are hardworking and dedicated. What particularly frustrated me was the bureaucracy and red tape. People need to remember that the rules and regulations and targets are set by Government and their advisors, not NHS staff, yet when these measures fails it is always the staff who get accused of underachieving.
The only day in A+E which ran smoothly was whenever there was a government bigwig or newspaper journalist, then miraculosly there were extra nurses and doctors on the 'shopfloor' and free beds. The next day it went back to usual.
The '4 hour target' was probably the worst thing to happen in A+E. Managers and government have no understanding of clinical needs. I have seen managers berate staff for prioritising a patient based on clinical grounds over someone who is not an emergency but is close to the 4 hour wait. Its an Accident and Emergency Department (says it all on the tin).
My understanding (but I may be wrong), is that until an ambulance crew 'formally' hands over a patient to the triage nurse, the patient is not booked onto the system. Therefore despite them waiting hours in a corridor on an uncomfortable trolley, their actual total wait is much lower than what is on the computer. Another bright idea by managers to brighten the numbers. The frustrating thing is that the staff get told everything is ok, we do not need more staff, THE NUMBERS DO NOT LIE!
The patient goes on the system when the ambulance crew go to the receptionist to book the patient in. I believe.
[quote][p][bold]RR1234[/bold] wrote: I totally understand the frustrations of the community of Newport. Having worked as a junior A+E Dr in RGH, I can say from first hand experience that the staff are hardworking and dedicated. What particularly frustrated me was the bureaucracy and red tape. People need to remember that the rules and regulations and targets are set by Government and their advisors, not NHS staff, yet when these measures fails it is always the staff who get accused of underachieving. The only day in A+E which ran smoothly was whenever there was a government bigwig or newspaper journalist, then miraculosly there were extra nurses and doctors on the 'shopfloor' and free beds. The next day it went back to usual. The '4 hour target' was probably the worst thing to happen in A+E. Managers and government have no understanding of clinical needs. I have seen managers berate staff for prioritising a patient based on clinical grounds over someone who is not an emergency but is close to the 4 hour wait. Its an Accident and Emergency Department (says it all on the tin). My understanding (but I may be wrong), is that until an ambulance crew 'formally' hands over a patient to the triage nurse, the patient is not booked onto the system. Therefore despite them waiting hours in a corridor on an uncomfortable trolley, their actual total wait is much lower than what is on the computer. Another bright idea by managers to brighten the numbers. The frustrating thing is that the staff get told everything is ok, we do not need more staff, THE NUMBERS DO NOT LIE![/p][/quote]The patient goes on the system when the ambulance crew go to the receptionist to book the patient in. I believe. jonesyofgwent
  • Score: 0

6:21pm Sun 8 Jun 14

Independentvoter says...

gingertom wrote:
Concernedstaff and RR1234

HAVE YOU ANY IDEA HOW ANDREW GOODALL HAS BEEN PROMOTED IN LIGHT OF WHAT YOU HAVE TOLD US? IT BEGGARS BELIEF!!!

sorry for the capitals but I am hoping someone will explain how and why has he been promoted.
I TOTALLY AGREE WITH YOU !!!!!!!
[quote][p][bold]gingertom[/bold] wrote: Concernedstaff and RR1234 HAVE YOU ANY IDEA HOW ANDREW GOODALL HAS BEEN PROMOTED IN LIGHT OF WHAT YOU HAVE TOLD US? IT BEGGARS BELIEF!!! sorry for the capitals but I am hoping someone will explain how and why has he been promoted.[/p][/quote]I TOTALLY AGREE WITH YOU !!!!!!! Independentvoter
  • Score: 1

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