CWMBRAN residents who use Vodafone say they have been without a signal for two weeks.
The signal loss has been caused by a physical blockage in the path of the radio link which connects two base stations which cover Cwmbran.
Engineers visited the sites on Friday and yesterday to assess the best method to reconnect them.
Cwmbran resident Lance Price said: “Vodafone insist they are dealing with the problem but two weeks seems ridiculous.
“I have contacted them to ask for a line rental credit reduction but they have refused any sort of compensation.”
A spokesman for Vodafone UK said: “We wish to apologise to our customers who have been affected by the recent loss of coverage in Cwmbran.
We hope to have them reconnected as soon as possible.”
“If customers are without coverage for three days or more they can claim a refund of the proportion of line rental for the period the coverage has been lost.”