Cwmbran Vodafone users without signal for a fortnight

Cwmbran Vodafone users without signal for a fortnight

Cwmbran Vodafone users without signal for a fortnight

First published in News

CWMBRAN residents who use Vodafone say they have been without a signal for two weeks.

The signal loss has been caused by a physical blockage in the path of the radio link which connects two base stations which cover Cwmbran.

Engineers visited the sites on Friday and yesterday to assess the best method to reconnect them.

Cwmbran resident Lance Price said: “Vodafone insist they are dealing with the problem but two weeks seems ridiculous.

“I have contacted them to ask for a line rental credit reduction but they have refused any sort of compensation.”

A spokesman for Vodafone UK said: “We wish to apologise to our customers who have been affected by the recent loss of coverage in Cwmbran.

We hope to have them reconnected as soon as possible.”

“If customers are without coverage for three days or more they can claim a refund of the proportion of line rental for the period the coverage has been lost.”

Comments (1)

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3:14pm Wed 10 Oct 12

KazB says...

I'm one of those affected by the loss of network coverage. On Monday I will have been without access for 3 weeks. I work 5 miles away from home, and the network is not available here now either. It's spreading like the plague. I don't have a landline and limited access in work to sites I need, banking etc. The staff at the Vodafone store in Cwmbran have not been very helpful at all. Vodafone Head Office have sent no correspondence in letter form, text or email, offering an apology. I rang once and was told it shouldn't affect me (whilst obviously it was), and the 2nd and 3rd times I tried contacted them, I was cut off. Considering they can text me and let me know my bill is due, you'd think an apology text for inconvenience could be sent also. A communications organisation !!? I think not !!!!
In the meantime, I have emailed a complaint and been informed the details I have supplied don't match their records. Am I surprised? NO !! Well at least if I don't get any response regarding my complaint, I can cancel my direct debit and they can whistle for their money - after all, according to their records, I don't exist so they can't exactly chase me for it can they !!
I'm one of those affected by the loss of network coverage. On Monday I will have been without access for 3 weeks. I work 5 miles away from home, and the network is not available here now either. It's spreading like the plague. I don't have a landline and limited access in work to sites I need, banking etc. The staff at the Vodafone store in Cwmbran have not been very helpful at all. Vodafone Head Office have sent no correspondence in letter form, text or email, offering an apology. I rang once and was told it shouldn't affect me (whilst obviously it was), and the 2nd and 3rd times I tried contacted them, I was cut off. Considering they can text me and let me know my bill is due, you'd think an apology text for inconvenience could be sent also. A communications organisation !!? I think not !!!! In the meantime, I have emailed a complaint and been informed the details I have supplied don't match their records. Am I surprised? NO !! Well at least if I don't get any response regarding my complaint, I can cancel my direct debit and they can whistle for their money - after all, according to their records, I don't exist so they can't exactly chase me for it can they !! KazB
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