Welsh rail services among the worst in Britain, report finds

South Wales Argus: PAIN BY TRAIN: Rail services in Wales are among the worst in Britain a report says PAIN BY TRAIN: Rail services in Wales are among the worst in Britain a report says

WALES' rail services are among the worst in Britain, research published today says.

A report, conducted for Campaign for Better Transport by consultants Credo, found Wales has a low number of stations and slow passenger growth.

Benchmarking Rail Services Across Great Britain found the best performing rail services are in London, the South East, North West, West Midlands and Scotland.

Scotrail is a franchise that has been devolved from central government.

But Welsh rail services are still managed from Whitehall and perform much less well in usage, accessibility and satisfaction than those in Scotland.

And Welsh services were ranked second bottom of 11 regions, with only the East of England’s rail service rated lower.

Stephen Joseph, Chief Executive of the Campaign for Better Transport, said: "The research exposes the huge disparities in the quality of train services across the country. Importantly, it suggests the answer is to give local administrations more control over their rail networks. By devolving more decision making we can make full use of local knowledge and target investment where it will bring the biggest benefits."

A spokesman for the Department of Transport, Peter Wilkinson, said the study “raises important issues about the relative performance of the rail industry across the UK”.

He said: “There are challenges for all regions in improving the performance of our railways. We, the industry and local government must consider how we best work together to tackle the issues this report raises."

It recommends that each nation develops a plan to address challenges in governance, passenger satisfaction, growth, integration and investment.

And it said rail services in the East of England, Wales and the North East face the greatest but different challenges.

The report found the railways are used frequently in the East of England but the service quality is low. In the North East, quality and satisfaction is high but the service is used by few people.

Welsh train services faced a combination of all the challenges seen in the East of England and the North East, it said.

Comments (11)

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6:58am Mon 9 Dec 13

scraptheWAG says...

my god wales is not bottom i don't believe it hand the powers over to the WAG and we be rock bottom in no time at all!
my god wales is not bottom i don't believe it hand the powers over to the WAG and we be rock bottom in no time at all! scraptheWAG

9:39am Mon 9 Dec 13

_Bryan_ says...

I don't have a huge amouint to complain about with the rail service I use (Ebbw Vale to Cardiff). It would be handy if the train also ran to Newport - assuming they ever build something in Newport I'd want to visit. It would also be nice if there were more than one train per hour, but if the passenger numbers don't support that then fine.

The train gets me to and from work in good time and generally speaking I manage to get a seat. I have friends in London who envy me that luxury. Sometimes we need to acknowledge when we're well off.
I don't have a huge amouint to complain about with the rail service I use (Ebbw Vale to Cardiff). It would be handy if the train also ran to Newport - assuming they ever build something in Newport I'd want to visit. It would also be nice if there were more than one train per hour, but if the passenger numbers don't support that then fine. The train gets me to and from work in good time and generally speaking I manage to get a seat. I have friends in London who envy me that luxury. Sometimes we need to acknowledge when we're well off. _Bryan_

10:20am Mon 9 Dec 13

Vox Dei says...

Bryan, what happens when you want to go somewhere east of Newport? Do you enjoy your pointless 30-minute round trip from Ebbw Junction to Cardiff and back again?
Bryan, what happens when you want to go somewhere east of Newport? Do you enjoy your pointless 30-minute round trip from Ebbw Junction to Cardiff and back again? Vox Dei

10:34am Mon 9 Dec 13

_Bryan_ says...

Vox Dei wrote:
Bryan, what happens when you want to go somewhere east of Newport? Do you enjoy your pointless 30-minute round trip from Ebbw Junction to Cardiff and back again?
I get in the car.

To be fair, if I travel anywhere other than the daily commute I use the car. No matter how much is invested in rail services its unlikely that they'll beat the convenience offered by personal transport.
[quote][p][bold]Vox Dei[/bold] wrote: Bryan, what happens when you want to go somewhere east of Newport? Do you enjoy your pointless 30-minute round trip from Ebbw Junction to Cardiff and back again?[/p][/quote]I get in the car. To be fair, if I travel anywhere other than the daily commute I use the car. No matter how much is invested in rail services its unlikely that they'll beat the convenience offered by personal transport. _Bryan_

11:24am Mon 9 Dec 13

BassalegCountyFan says...

Yet another example of the failure of privatization.

Within the last year, I've seen frail old ladies standing up on trains between carriages on both Arriva Trains Wales and Virgin Trains because there wasn't enough seating capacity (even though it was rush hour). Incidentally, one woman in her thirties on the same trains fainted because of the oven-like heat on board. I suppose the likes Mr Branson could probably afford to put another carriage on, and even install efficient air conditioning, but would rather spare the expense and rake in the profts.
Since privatisation, passengers now experience an average 1.7million minutes of delays a year. I wonder whether this is because we now a hodge-podge jumble of companies running competing services.

Moreover, trains and ticket offices are now increasingly understaffed - so employees of the train companies now have more stress, more abuse and longer hours for less pay. A few weeks ago I sat on a train from Swansea to Newport, about 8 carriages long, which was completely rampacked (including a few passengers, or sorry, 'customers') who had had a few too many. I only saw one member of staff, who looked absolutely exhausted.

Our railways used to the envy of the Western World, now they're a national disgrace. Bring back British Rail
Yet another example of the failure of privatization. Within the last year, I've seen frail old ladies standing up on trains between carriages on both Arriva Trains Wales and Virgin Trains because there wasn't enough seating capacity (even though it was rush hour). Incidentally, one woman in her thirties on the same trains fainted because of the oven-like heat on board. I suppose the likes Mr Branson could probably afford to put another carriage on, and even install efficient air conditioning, but would rather spare the expense and rake in the profts. Since privatisation, passengers now experience an average 1.7million minutes of delays a year. I wonder whether this is because we now a hodge-podge jumble of companies running competing services. Moreover, trains and ticket offices are now increasingly understaffed - so employees of the train companies now have more stress, more abuse and longer hours for less pay. A few weeks ago I sat on a train from Swansea to Newport, about 8 carriages long, which was completely rampacked (including a few passengers, or sorry, 'customers') who had had a few too many. I only saw one member of staff, who looked absolutely exhausted. Our railways used to the envy of the Western World, now they're a national disgrace. Bring back British Rail BassalegCountyFan

11:28am Mon 9 Dec 13

Katie Re-Registered says...

Wales is actually one of the few countries in the world that does not have a complete rail track running through it.

You can get as far as mid-Wales and that's it. If you want to travel to university towns such as Lampeter and Aberystwyth you are dependent on coach services - the one to and from Lampeter runs twice a day, for instance - kind of like a Wells Fargo stagecoach in the 19th century wild west(!)

In fact, Wales is probably the only country in the developed world that doesn't have rail link running through it.
Wales is actually one of the few countries in the world that does not have a complete rail track running through it. You can get as far as mid-Wales and that's it. If you want to travel to university towns such as Lampeter and Aberystwyth you are dependent on coach services - the one to and from Lampeter runs twice a day, for instance - kind of like a Wells Fargo stagecoach in the 19th century wild west(!) In fact, Wales is probably the only country in the developed world that doesn't have rail link running through it. Katie Re-Registered

11:29am Mon 9 Dec 13

Katie Re-Registered says...

Oh, and we're also the only country in the world that does not have a passport office now.
Oh, and we're also the only country in the world that does not have a passport office now. Katie Re-Registered

12:57pm Mon 9 Dec 13

Vox Dei says...

Katie, Wales is not a country, it is part of the United Kingdom. You could take arbitrary bits of other countries and state the same things you have.
Katie, Wales is not a country, it is part of the United Kingdom. You could take arbitrary bits of other countries and state the same things you have. Vox Dei

3:53pm Mon 9 Dec 13

whatintheworld says...

i just want a third carriage on the train that arrives in to Cardiff at 08:55!
i just want a third carriage on the train that arrives in to Cardiff at 08:55! whatintheworld

6:49pm Mon 9 Dec 13

Magor says...

Went to Bristol last week had to stand all the way,but was unable to buy a ticket.So at least I did not have to pay to stand in a train for half an hour.
Went to Bristol last week had to stand all the way,but was unable to buy a ticket.So at least I did not have to pay to stand in a train for half an hour. Magor

8:33pm Mon 9 Dec 13

Dave on his Soapbox says...

...the WAG's answer to Wales' failing national airport was to find the money to take it into public ownership....maybe their answer to sort the railways will be to take that over as well....
...the WAG's answer to Wales' failing national airport was to find the money to take it into public ownership....maybe their answer to sort the railways will be to take that over as well.... Dave on his Soapbox

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