AS a former BT employee, now retired, it saddens me to see what abysmal broadband ‘service’ ( a misnomer if ever there was one) BT provides to its customers.

Over two weeks ago, unbeknown to me at the time, BT decided to ‘cap’ broadband service due to a ‘fault on the line’. Note – they didn’t inform me of the change to the broadband, it just happened, and it was only through investigations that I made that it became apparent what they had done.

Today, August 14, my broadband speed is at the giddy heights of 1.91Mbs – WOW, fantastic considering it’s been no better than 0.25Mbps for the last two weeks!!!

Anyone from officialdom in BT care to comment? S R Cole, Allt-yr-yn Road, Newport