Saddened by BT's failings

AS a former BT employee, now retired, it saddens me to see what abysmal broadband ‘service’ ( a misnomer if ever there was one) BT provides to its customers.

Over two weeks ago, unbeknown to me at the time, BT decided to ‘cap’ broadband service due to a ‘fault on the line’. Note – they didn’t inform me of the change to the broadband, it just happened, and it was only through investigations that I made that it became apparent what they had done.

Today, August 14, my broadband speed is at the giddy heights of 1.91Mbs – WOW, fantastic considering it’s been no better than 0.25Mbps for the last two weeks!!!

Anyone from officialdom in BT care to comment? S R Cole, Allt-yr-yn Road, Newport

Comments (2)

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11:44am Thu 16 Aug 12

Owain Vaughan says...

Have you considered changing your ISP? The Newport Savoy exchange has five LLU ISPs who are completely independent of BT Retail.
Have you considered changing your ISP? The Newport Savoy exchange has five LLU ISPs who are completely independent of BT Retail. Owain Vaughan

10:36pm Thu 16 Aug 12

bloggsy1 says...

BT are the most useless broadband supplier ever, if you have a problem you have to phone an Indian call centre and they are about as much use as a chocolate teapot, get away from them as soon as possible.
BT are the most useless broadband supplier ever, if you have a problem you have to phone an Indian call centre and they are about as much use as a chocolate teapot, get away from them as soon as possible. bloggsy1

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