Network crash silences mobiles

Thousands of mobile users across the country have been unable to send or receive calls or texts after O2's network crashed

Thousands of mobile users across the country have been unable to send or receive calls or texts after O2's network crashed

First published in National News © by

Thousands of mobile users across the country have been unable to send or receive calls or texts after O2's network crashed.

The problem, which extends across the country, is not affecting all customers, the network said.

Some may also have problems using data services.

A spokeswoman said: "We are currently seeing a problem on our network affecting some of our customers, who will have difficulty making or receiving calls, sending texts or using data. We apologise to those customers who are inconvenienced by this.

"Our engineers are dealing with the problem as a priority and we hope to restore full service as soon as possible."

One Twitter user, Kelly Jones (@kelly_92), tweeted: "Having a phone that hardly works usually is annoying, but this whole no signal on o2 all afternoon is beyond irritating."

Another Bethany Kemp (@Krazy_Kempy), said: "It's ridiculous, haven't had a signal since 1pm. @O2 you are going to have to do some apologising if you don't want to lose customers."

O2 have around 23 million customers in the UK.

It is unclear exactly how many have been affected by the problems but a spokeswoman said she estimated it was "thousands" at least.

A spokeswoman said the problem was not location-specific: "The problem is an issue within part of our core network that is preventing some mobile phones from successfully connecting. The problem is not location-specific. All possible resources across our and our suppliers' engineering teams are being deployed to restore service as soon as possible."

Comments (5)

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10:32pm Wed 11 Jul 12

buckler says...

I blame Bassini!
I blame Bassini! buckler
  • Score: 0

11:33pm Wed 11 Jul 12

Trainman says...

WHAT did people do before Mobiles were invented for crying out loud???????
WHAT did people do before Mobiles were invented for crying out loud??????? Trainman
  • Score: 0

11:34pm Wed 11 Jul 12

Trainman says...

WHAT did people do before Mobiles were invented for crying out loud???????????????
WHAT did people do before Mobiles were invented for crying out loud??????????????? Trainman
  • Score: 0

11:36pm Wed 11 Jul 12

Trainman says...

Reason for posting twice, is that I was told I had 'Lost' my internet connection, yet HADN'T.
Reason for posting twice, is that I was told I had 'Lost' my internet connection, yet HADN'T. Trainman
  • Score: 0

1:50am Thu 12 Jul 12

theprouty says...

o2 signal is not the best at most times but today was pathetic
o2 signal is not the best at most times but today was pathetic theprouty
  • Score: 0
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