Newport-based estate agency Roberts has been named as the Medium Estate Agent for Wales by the The Best Estate Agent Guide.

The award was made to Roberts 'due to their excellent service' and places the agency in the top two per cent of agents in the country.

BEAG seeks to raise industry standards by identifying and rewarding those agents that deliver extraordinary results for their customers.

It is compiled by the Property Academy and supported by the UK's leading property portal Rightmove, following the most comprehensive assessment of its type ever undertaken of the property industry.

The EA Masters 2018 took place October 11 and 12 last week at the O2 Intercontinental in London.

Agents from all over the UK gathered to watch masterclasses led by the number one agent in Australia and other industry legends presented on various topics which were extremely insightful.

The Best Estate Agents Guide replaces the Sunday Times Estate Agents of the Year Award in recognising the very best agents in each area over the UK.

Following a whole market assessment of 15,000 estate agency brands, the Best Estate Agent Guide Awards recognises the best agents in each region and size band for sales and lettings.

At a national level the top five per cent are recognised.

Katie Darlow, sales director at Roberts, said: "We are aware that the judging process of such a prestigious award is rigorous with mystery shops being carried out on our branches on both email and telephone leads, brand and presentation of properties and therefore this highlights the fantastic team that we have at Roberts.

"We have made quite a few changes over the last year and are so proud of winning this award which is a fantastic accolade to our staff."