THE number of complaints made to Wales' public services ombudsman increased by 75 per cent between 2011 and 2017, it has been revealed.

The figures were revealed in a report showing the Public Service Ombudsman for Wales has asked the Welsh Government for £50,000 less funding in the 2018-2019 financial year than it had this year.

But the Assembly's Finance Committee has raised concerns that the increase in complaints may mean its budget will need to increase again in the future.

The committee's chairman Simon Thomas said: “The increase in complaints over the last six years shows people are more aware of their rights and more confident in taking action if they feel they have been let down.

“We are encouraged by progress that has been made in the way some public bodies approach receiving complaints, which has led to a speedier, less stressful experience for everyone concerned.

“We would urge all public bodies to learn from this progress to improve their own complaints procedures.”

For more information on the Public Service Ombudsman for Wales visit ombudsman-wales.org.uk