HOUSHOLDS in Wales are more satisfied with the services and value they get from their water company than customers in England, a report by the Consumer Council for Water (CCWater) has found.
CCWater’s annual Water Matters survey shows that Wales continues to lead the way when it comes to customers being satisfied with the essential services water companies provide.
MORE NEWS:
- Here are the best pictures of the highly popular Chepstow Show
- Romany Gypsy protest at Newport Civic Centre – gallery
- Jailed - the Newport and Pontypool men who plotted to saturate the streets of Gwent with cocaine
Phil Marshall, the deputy chief executive of CCWater, said: “Households in Wales have been consistently satisfied with many aspects of their water and sewerage services which is very pleasing, but there’s no room for complacency.
“Companies need to make every contact with their customers count and that’s an area that must improve in Wales. It can have a huge bearing on people’s overall perception of their water company.”
The report has also revealed that levels of trust in water companies remains higher for customers in Wales compared to those in England.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel