It has been a chaotic morning for major banks including HSBC, Nationwide and Virgin Money after issues with mobile banking apps and delays in salary payments.

Thousands of account holders with the three major banks have reported issues this morning on Downdetector an social media.

HSBC customers reported issues with the banks app and not being able to log on, while Virgin Money account holders experienced similar accessing online banking and the app.

As for Nationwide customers they have faced delays in receiving their salary or pension payments.

Barclays is the latest bank to report issues with customers left unable to send or receive payments.

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HSBC says all issues now fixed

HSBC said their problem started at around 8.20am.

Account holders went online this morning to vent their frustration with the bank and try and work out whether other people are having the same issue.

One person, on X (formerly Twitter), said: "@HSBC_UK the app is not working again and I need to pay bills."

While another added: "@HSBC_UK what's going on with the app/website? It's payday and I can't access my wages."

HSBC issued a statement this morning apologising for the inconvenience caused and alerting customers to the fact they were working on the problem. 

HSBC has now issued a statement saying its online and mobile banking service as well as its payment issues have now all been resolved.

A HSBC UK spokesperson: “Earlier issues with HSBC UK’s online and mobile banking services, as well as a separate payments issue affecting multiple banks, are now fixed.  

"We’re really sorry to our customers who were impacted, and we continue to monitor systems closely. “

The issue with HSBC UK’s online and mobile banking was said to be caused by an internal technical error, while wider payments issue came as a result of a technical issue with a third party provider.

Access to Virgin Money app "fully restored"

Virgin Money customers have endured "intermittent" issues throughout Friday morning with the banks app and payments in and out of accounts.

Virgin Money has now updated customers that the mobile banking app is now "fully restored".

In a statement on X, the major bank said: "Access to our mobile banking app has been fully restored and new payments continue to flow normally.

"Like other banks, we’re working hard to process the backlog of payments delayed as quickly as possible, and will update you as soon as we can."

However Virgin Money issued a warning to customers saying: "If you have tried to send a payment from your Virgin Money account and received an error message, but it has debited your Virgin Money account, please do not try to make the payment again, as it is in the queue and will be processed."

Delay on salary and pension payments for Nationwide customers

Nationwide customers are facing a delay in receiving salary and pension payments today.

Customers took to X on Friday morning complaining they had not received their wages into their accounts. 

One person said: "This has happened several times before."

While another added this was "twice now in the past couple of months” they had experienced a delay.

Nationwide said it was “aware there is a delay with some customers receiving their salary or pension payments today”.

It added: “These payments are being processed, and will be paid into your account today. Sorry for any inconvenience this is causing.”

Barclays latest to be hit by glitch

Barclays is the latest bank to report an issue with customers left unable to send or receive payments.

The major bank said it was aware of the issue and the team was “doing everything they can” to get the “faster payment system” back up and running.


What is Downdetector?

Downdetector is an online website that allows users of popular services including X (Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.

The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.