Newport teen charged £179k for his Domino’s pizza

South Wales Argus: Newport teen forks £179k for his pizza Newport teen forks £179k for his pizza

A NEWPORT teenager got more than he bargained for when he was charged a whopping £179,932.32 for a large pizza.

The Nathaniel Bolwell, 19, paid with his Lloyds Bank card for a large plain takeaway pizza from Domino’s, Chepstow Road, Newport, on Wednesday, June 25.

But instead of paying £17.99 for the pizza, he was charged more than £179,900 which was debited from his bank account.

A spokeswoman for Domino’s Pizza said the payment was actually authorised by the teenager’s bank, which paid the money back two days later, plus £100 compensation.

She confirmed that the chain had charged the Newport teen £179,932.32 for his large pizza, calling it a “human error”.

Commenting on the payment error, she added: “We have looked into this and this was down to a human error.

“This was immediately flagged by our merchant provider due to the amount and a reversal of funds was instantly put in place.

“Unfortunately the payment was authorised by the customer’s bank.

“At no point in this process has the customer raised a complaint with us.

“We understand that this has now been completely resolved and we apologise for any inconvenience caused,” she added.

Comments (10)

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5:31pm Wed 9 Jul 14

gabriel williams says...

they are not sorry atall , ive reverted back to my old name now and basically i worked for the malpas road branch to find my p45 sent in error on christmas eve , i then told them im not legally allowed to work there as i wont be. i then asked for my last 3 months of wage slips and they only gave me thee last day , i then found i was on £4 an hour instead of £6.50 , i ring head office now to find the manager raising her voice at me . the store understood why i left , but even though i had a p45 i then had to give a leaving notice that i found wrong , dominos is a crap company to work for aand be a customer for. i can say two words dominos staff your being worked under SLAVE LABOUR . this issue is still not resolved. please do not publish this , ive only spoke my mind
they are not sorry atall , ive reverted back to my old name now and basically i worked for the malpas road branch to find my p45 sent in error on christmas eve , i then told them im not legally allowed to work there as i wont be. i then asked for my last 3 months of wage slips and they only gave me thee last day , i then found i was on £4 an hour instead of £6.50 , i ring head office now to find the manager raising her voice at me . the store understood why i left , but even though i had a p45 i then had to give a leaving notice that i found wrong , dominos is a crap company to work for aand be a customer for. i can say two words dominos staff your being worked under SLAVE LABOUR . this issue is still not resolved. please do not publish this , ive only spoke my mind gabriel williams
  • Score: 13

6:34pm Wed 9 Jul 14

smiffy76 says...

gabriel williams wrote:
they are not sorry atall , ive reverted back to my old name now and basically i worked for the malpas road branch to find my p45 sent in error on christmas eve , i then told them im not legally allowed to work there as i wont be. i then asked for my last 3 months of wage slips and they only gave me thee last day , i then found i was on £4 an hour instead of £6.50 , i ring head office now to find the manager raising her voice at me . the store understood why i left , but even though i had a p45 i then had to give a leaving notice that i found wrong , dominos is a crap company to work for aand be a customer for. i can say two words dominos staff your being worked under SLAVE LABOUR . this issue is still not resolved. please do not publish this , ive only spoke my mind
£4 ph complaint to low wage people via direct.gov web site.
[quote][p][bold]gabriel williams[/bold] wrote: they are not sorry atall , ive reverted back to my old name now and basically i worked for the malpas road branch to find my p45 sent in error on christmas eve , i then told them im not legally allowed to work there as i wont be. i then asked for my last 3 months of wage slips and they only gave me thee last day , i then found i was on £4 an hour instead of £6.50 , i ring head office now to find the manager raising her voice at me . the store understood why i left , but even though i had a p45 i then had to give a leaving notice that i found wrong , dominos is a crap company to work for aand be a customer for. i can say two words dominos staff your being worked under SLAVE LABOUR . this issue is still not resolved. please do not publish this , ive only spoke my mind[/p][/quote]£4 ph complaint to low wage people via direct.gov web site. smiffy76
  • Score: 3

7:44pm Wed 9 Jul 14

Forgive Me If I'm Wrong says...

I would just like it if their delivery drivers (Chepstow Road branch!!!) would appreciate Dominos agreement to consider their neighbours, and not subject us to their musical preferences at extreme decibels every 20 minutes!!!! And that they would conduct their business outside their own premises instead of ours!!!
I would just like it if their delivery drivers (Chepstow Road branch!!!) would appreciate Dominos agreement to consider their neighbours, and not subject us to their musical preferences at extreme decibels every 20 minutes!!!! And that they would conduct their business outside their own premises instead of ours!!! Forgive Me If I'm Wrong
  • Score: 15

2:43am Thu 10 Jul 14

cath 872 says...

I hope that £17.99 wasn't just for one pizza, thats very expensive. Even in pricey M&S you can get four pizzas for less than that. Not a good advert for a company.
I hope that £17.99 wasn't just for one pizza, thats very expensive. Even in pricey M&S you can get four pizzas for less than that. Not a good advert for a company. cath 872
  • Score: 4

3:25am Thu 10 Jul 14

MikeO4O8 says...

Wow £17.99 for a pizza :/ people actually pay this?
I would much prefer to go Asda and get a freshly prepared 14 inch pizza for £4 or 2 10 inch for £4 and if needed buy extra ingredients from the shop to add when I get home.

I can kind of understand how this human error could have happened, could have entered the wrong money on the machine and he didn't look before entering his pin.

I am.more shocked that the bank actually allowed the transaction to go threw, surely this is allot more than he would usually spend which their "security procedures" should have prevented.

Would like to know what bank this was with so I know what bank to avoid going with in the future.
Wow £17.99 for a pizza :/ people actually pay this? I would much prefer to go Asda and get a freshly prepared 14 inch pizza for £4 or 2 10 inch for £4 and if needed buy extra ingredients from the shop to add when I get home. I can kind of understand how this human error could have happened, could have entered the wrong money on the machine and he didn't look before entering his pin. I am.more shocked that the bank actually allowed the transaction to go threw, surely this is allot more than he would usually spend which their "security procedures" should have prevented. Would like to know what bank this was with so I know what bank to avoid going with in the future. MikeO4O8
  • Score: 2

9:18am Thu 10 Jul 14

Casper says...

I think he needs to change his PIN now. £1 to 1p says it's 3232.
I think he needs to change his PIN now. £1 to 1p says it's 3232. Casper
  • Score: 9

12:50pm Thu 10 Jul 14

Bobevans says...

MikeO4O8 wrote:
Wow £17.99 for a pizza :/ people actually pay this?
I would much prefer to go Asda and get a freshly prepared 14 inch pizza for £4 or 2 10 inch for £4 and if needed buy extra ingredients from the shop to add when I get home.

I can kind of understand how this human error could have happened, could have entered the wrong money on the machine and he didn't look before entering his pin.

I am.more shocked that the bank actually allowed the transaction to go threw, surely this is allot more than he would usually spend which their "security procedures" should have prevented.

Would like to know what bank this was with so I know what bank to avoid going with in the future.
Banks security is remarkably lax. That payment should never have gone through. It is not clear from the article whether it was a credit or debit card but either way the bank should not have authorised it. Credit cards have a limit and I doubt he had a £180K limit. It would be more like a few thousand and with debit card the limit is the available funds and I doubt he had a £180K sitting in his account, It does not say much for Domino's process's neither. It is little wonder card fraud is rife
[quote][p][bold]MikeO4O8[/bold] wrote: Wow £17.99 for a pizza :/ people actually pay this? I would much prefer to go Asda and get a freshly prepared 14 inch pizza for £4 or 2 10 inch for £4 and if needed buy extra ingredients from the shop to add when I get home. I can kind of understand how this human error could have happened, could have entered the wrong money on the machine and he didn't look before entering his pin. I am.more shocked that the bank actually allowed the transaction to go threw, surely this is allot more than he would usually spend which their "security procedures" should have prevented. Would like to know what bank this was with so I know what bank to avoid going with in the future.[/p][/quote]Banks security is remarkably lax. That payment should never have gone through. It is not clear from the article whether it was a credit or debit card but either way the bank should not have authorised it. Credit cards have a limit and I doubt he had a £180K limit. It would be more like a few thousand and with debit card the limit is the available funds and I doubt he had a £180K sitting in his account, It does not say much for Domino's process's neither. It is little wonder card fraud is rife Bobevans
  • Score: -2

10:10pm Thu 10 Jul 14

mikewelsh says...

Perhaps the bank thought he was buying the Whole chepstow rd branch, instead of a Pizz of it..
Perhaps the bank thought he was buying the Whole chepstow rd branch, instead of a Pizz of it.. mikewelsh
  • Score: 2

12:14pm Fri 11 Jul 14

Evil Flanker says...

'he was charged more than £179,900 which was debited from his bank account.'

Is it just me or is anyone else wondering how a teenager has such funds available in their account....?

Wish I was a teenager with this type of resource.
'he was charged more than £179,900 which was debited from his bank account.' Is it just me or is anyone else wondering how a teenager has such funds available in their account....? Wish I was a teenager with this type of resource. Evil Flanker
  • Score: -1

12:45am Sat 12 Jul 14

bugsy93 says...

He must have thought he was in a Little Chef.
He must have thought he was in a Little Chef. bugsy93
  • Score: 1
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