CITY bosses are demanding urgent talks with Network Rail to discuss the increasing number of complaints being made about Newport’s new train station.

The new station opened to much fanfare in September as part of a £22 million improvement programme.

But since then the council has been made aware of an increasing number of complaints about the facilities and services offered.

According to Network Rail much of the feedback has been positive.

But passengers have complained that the lack of information desk and the fact that there is only one ticket desk is a problem and they have complained that the main concourse is cold and not passenger friendly.

Others say the cafe and WH Smith shop are now too far away from platforms two and three to be any use.

They say there is a lack of signs and the lifts are often not working.

The situation has become so bad that Newport council's managing director Tracy Lee and Newport Unlimited chief executive Gareth Beer are calling for a meeting with Network Rail to try to address the problems as quickly as possible.

Ms Lee said: “This is a key gateway to the city and it is important that it creates the right impression.

“The railway plays a vital part in our public transport strategy and we do not want people to be deterred from using the trains.”

Mr Beer added: “Newport railway station is crucial to the regeneration of the city. We welcomed the investment by Network Rail but want the station to offer the best possible environment and facilities for those living, working and visiting Newport.”

Regular commuter Zack Marston, aged 21, of Marple Avenue, Chepstow, said: "The crossing to get to the shops and cafés has moved and it is a bit out of the way if you want to use them whilst waiting for a connection." Meanwhile city traders remain unimpressed.

Angela Roberts, who runs The Pot cafe in Newport Arcade, said her trade had been hit since the entrance was moved.

Phae Cole, of gift shop Bethan Ltd, said the lack of signs and the distance of the shop from the platforms showed a serious lack of planning.

Jane Turner, 53, who runs The Butcher's Table fast food outlet on High street, said: "The crossing is further away from the shops, which puts people off shopping here. People ask me where the new entrance is. It’s confusing for the elderly and disabled if they need information and there is no one to speak to."

A Network Rail spokesman said the upgrade of Newport station had brought many benefits for passengers and since the station opened it had received much positive feedback.