NEWPORT council received 357 corporate complaints in 2011/12, a cabinet report shows.

The majority – 167 – were made to the authority’s streetscene department, which deals with highways issues, and the lowest number was to both the HR and policy and lawand standards teams, each with five.

There was a slight increase in the number of complaints received by customer and information services (CI&S) as the year progressed, which the authority said was largely down to the opening of the Information Station on Queensway.

This meant all first point of contact face-to-face complaints were assigned to C&IS, where previously they would have been directed to a specific service area.

Overall there was a decrease in the number of complaints relating to staff attitude and there was also an increase in complaints being resolved within allocated timescales.

During the same period the council also received 99 compliments, a high proportion of which were in July and August as a result of summer events organised by the council such as Parklife.