Health board sorry for 'unacceptable' care given to Cefn Fforest woman at Royal Gwent

South Wales Argus: APOLOGY: Yvonne Skidmore's family complained about the treatment she received before she died at Newport’s Royal Gwent Hospital APOLOGY: Yvonne Skidmore's family complained about the treatment she received before she died at Newport’s Royal Gwent Hospital

A FAMILY has been given an apology and a health board is making changes after admitting that a woman received unacceptable treatment at the Royal Gwent Hospital.

The family of Yvonne Skidmore, 65, of Bryn Road, Cefn Fforest, said she was left to wet herself and was denied help from nurses who said she was “too fat” while she was in hospital in Newport.

Her granddaughter, Amanda Wood, said she has been left to seek apologies and answers as to how this happened.

Fearing Mrs Skidmore’s health had deteriorated due to poor care, the family complained to the Public Ombudsman. Following an investigation, the Ombudsman concluded the difficulties reported by the family did not contribute to her death.

The health board, however, has since apologised to the family, saying the described attitude of some nursing staff was unacceptable.

On November 5, 2011, Mrs Skidmore was taken to the Royal Gwent Hospital with breathing problems.

She had kidney failure, fluid around the heart and lungs and carbon dioxide poisoning.

Over the next week she improved and occupational health were arranging home care ahead of her discharge.

Two weeks later Ms Skidmore was moved to another part of the ward and it was from here, Ms Wood says, things got worse.

“I went down there and I could see my nan was upset and she told me the nurse had told her she was too fat to move and she would have to move herself,” she said.

Ms Wood said she endedup moving her grandmother, which was difficult due to her being on an air-bed.

“Every time we went there, the air-bed was flat.”

On November 21, 2011, Ms Wood was visiting again.

She said: “She was lying in a soaking-wet bed. She was in a terrible state.”

Ms Wood said a patient in the bed opposite told her that her grandmother had fallen out of bed the night before after pressing the buzzer ten times because she needed the toilet. After no-one came, she tried getting out of bed and fell.

On November 22, 2011, a nurse called the family to gather at the hospital as soon as possible. By 12.30pm Mrs Skidmore had died.

The health board said its investigation had found no evidence to suggest Mrs Skidmore was treated differently because of her size, but did not refute the other complaints made by the family, and apologised on behalf of its staff.

Comments (31)

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10:59am Thu 16 Jan 14

arjwain says...

Hospitals have well and truly gone down the pan .
no dignity for the patients .
nothing to amuse the patients .no music TV must be paid for.
its a dull depressing place especially for longer term care .
people just give up the will to live .
patients getting depressed , family members getting depressed looking at there loved one upset .
staff walking around not communicating with the family ,
if you ask at reception about your loved one .no one seems to know only the doctor that's never there .
if you are honored with his or her appearance .you need an interpreter.
i no they try to do there best and work long hours .
but if you or some one you love are admitted to hospital you want the best treatment ,you want to no your loved one is safe and being treated like a human . not only leaving in a body bag threw neglect .
Hospitals have well and truly gone down the pan . no dignity for the patients . nothing to amuse the patients .no music TV must be paid for. its a dull depressing place especially for longer term care . people just give up the will to live . patients getting depressed , family members getting depressed looking at there loved one upset . staff walking around not communicating with the family , if you ask at reception about your loved one .no one seems to know only the doctor that's never there . if you are honored with his or her appearance .you need an interpreter. i no they try to do there best and work long hours . but if you or some one you love are admitted to hospital you want the best treatment ,you want to no your loved one is safe and being treated like a human . not only leaving in a body bag threw neglect . arjwain
  • Score: 41

11:51am Thu 16 Jan 14

blackandamber says...

I'm afraid the health service is no longer fit for purpose and hasn't been for many years. It is the fifth biggest employer in the WORLD, a bottomless pit of the tax payers money. The problem is that all political parties are frightened to death to even imply that it should streamlined and made more cost effective and therefore better for patients.
I'm afraid the health service is no longer fit for purpose and hasn't been for many years. It is the fifth biggest employer in the WORLD, a bottomless pit of the tax payers money. The problem is that all political parties are frightened to death to even imply that it should streamlined and made more cost effective and therefore better for patients. blackandamber
  • Score: 17

12:39pm Thu 16 Jan 14

whatintheworld says...

blackandamber wrote:
I'm afraid the health service is no longer fit for purpose and hasn't been for many years. It is the fifth biggest employer in the WORLD, a bottomless pit of the tax payers money. The problem is that all political parties are frightened to death to even imply that it should streamlined and made more cost effective and therefore better for patients.
i agree, the nhs needs to be WAY more cost effective.

the problem is that those suggesting savings have no imagination. it's always cuts to front line staff - how exactly does this help patients?

we should consider having fewer, more specialised hospitals. this would cut down on duplication of services and therefore cost.

problem with that one is there would have to be some closures, which would go down like a lead balloon.

damned if you do, damned if you dont!
[quote][p][bold]blackandamber[/bold] wrote: I'm afraid the health service is no longer fit for purpose and hasn't been for many years. It is the fifth biggest employer in the WORLD, a bottomless pit of the tax payers money. The problem is that all political parties are frightened to death to even imply that it should streamlined and made more cost effective and therefore better for patients.[/p][/quote]i agree, the nhs needs to be WAY more cost effective. the problem is that those suggesting savings have no imagination. it's always cuts to front line staff - how exactly does this help patients? we should consider having fewer, more specialised hospitals. this would cut down on duplication of services and therefore cost. problem with that one is there would have to be some closures, which would go down like a lead balloon. damned if you do, damned if you dont! whatintheworld
  • Score: 9

12:50pm Thu 16 Jan 14

Llanmartinangel says...

The problems are being masked too by ever increasing numbers of people with private medical insurance (paying twice). Imagine if they were all on waiting lists too.
The problems are being masked too by ever increasing numbers of people with private medical insurance (paying twice). Imagine if they were all on waiting lists too. Llanmartinangel
  • Score: 10

1:25pm Thu 16 Jan 14

debbiera says...

I don't like articles like this. Nearly every comment published about the Royal Gwent seems to be negative, when I believe the staff there do an amazing job given the resources they have. My parents, particularly father, have received quite a lot of NHS treatment, the vast majority of which has been at the RGH. They can't speak highly enough of the place and the people working there.
People tend to forget this is a basic medical facility not a 5 star hotel. If you want something more personal then pay for private medical insurance!
I don't like articles like this. Nearly every comment published about the Royal Gwent seems to be negative, when I believe the staff there do an amazing job given the resources they have. My parents, particularly father, have received quite a lot of NHS treatment, the vast majority of which has been at the RGH. They can't speak highly enough of the place and the people working there. People tend to forget this is a basic medical facility not a 5 star hotel. If you want something more personal then pay for private medical insurance! debbiera
  • Score: 19

1:51pm Thu 16 Jan 14

_Bryan_ says...

There's no question that the majority of NHS staff do a tremendous job. The problem is that many are being asked to do far more than they should and in circumstances that people wouldn't tolerate in any other career.

My suggestion would be to separate the various functions of the NHS. Although the sheer size of the organisation provides some economic benefits, it also makes it very hard to innovate and make savings - an ice cube can be moved much more easily than a glacier.

I would also like to see charges introduced for the minority of people that abuse the services on offer - for example those who attend A&E with a splinter, or drink related injuries. People should also be encouraged to take out insurance for sport related injuries to help cover the costs of these.
There's no question that the majority of NHS staff do a tremendous job. The problem is that many are being asked to do far more than they should and in circumstances that people wouldn't tolerate in any other career. My suggestion would be to separate the various functions of the NHS. Although the sheer size of the organisation provides some economic benefits, it also makes it very hard to innovate and make savings - an ice cube can be moved much more easily than a glacier. I would also like to see charges introduced for the minority of people that abuse the services on offer - for example those who attend A&E with a splinter, or drink related injuries. People should also be encouraged to take out insurance for sport related injuries to help cover the costs of these. _Bryan_
  • Score: 17

1:51pm Thu 16 Jan 14

Llanmartinangel says...

debbiera wrote:
I don't like articles like this. Nearly every comment published about the Royal Gwent seems to be negative, when I believe the staff there do an amazing job given the resources they have. My parents, particularly father, have received quite a lot of NHS treatment, the vast majority of which has been at the RGH. They can't speak highly enough of the place and the people working there.
People tend to forget this is a basic medical facility not a 5 star hotel. If you want something more personal then pay for private medical insurance!
With respect, of course a lot of people have had good experiences but that doesn't make such negative stories like this less indicative of a trend. In recent weeks, the NHS in Wales has been shown to be failing waiting list targets (with fatal consequences for some heart patients), leaving people in ambulances for hours and revealing that desperate orthopaedic patients are paying privately rather than wait as cripples. And lets not forget that 1300 patients died at the hands of Mid Staffs NHS trust. As long as we continue to treat the NHS as some kind of sacred cow which is 'untouchable' things will only get worse.
[quote][p][bold]debbiera[/bold] wrote: I don't like articles like this. Nearly every comment published about the Royal Gwent seems to be negative, when I believe the staff there do an amazing job given the resources they have. My parents, particularly father, have received quite a lot of NHS treatment, the vast majority of which has been at the RGH. They can't speak highly enough of the place and the people working there. People tend to forget this is a basic medical facility not a 5 star hotel. If you want something more personal then pay for private medical insurance![/p][/quote]With respect, of course a lot of people have had good experiences but that doesn't make such negative stories like this less indicative of a trend. In recent weeks, the NHS in Wales has been shown to be failing waiting list targets (with fatal consequences for some heart patients), leaving people in ambulances for hours and revealing that desperate orthopaedic patients are paying privately rather than wait as cripples. And lets not forget that 1300 patients died at the hands of Mid Staffs NHS trust. As long as we continue to treat the NHS as some kind of sacred cow which is 'untouchable' things will only get worse. Llanmartinangel
  • Score: 12

1:54pm Thu 16 Jan 14

gathin says...

The NHS is certainly not the "world-leader" that it used to be and should be considering the amount of money that's wasted by these health boards (private companies).
I was just reading about the dr's who earn £1.5K a shift and it horrified and worried me considering the standard that is now he norm.
Go private-indeed?
There should be no need but our country is so weighed down with immigrants that it's the only choice.
In effect the tax-payers are paying twice!
Why do these hospitals think that "sorry" means anything these days?
They should be sued for negligence then they'd soon get their acts together. RIP
The NHS is certainly not the "world-leader" that it used to be and should be considering the amount of money that's wasted by these health boards (private companies). I was just reading about the dr's who earn £1.5K a shift and it horrified and worried me considering the standard that is now he norm. Go private-indeed? There should be no need but our country is so weighed down with immigrants that it's the only choice. In effect the tax-payers are paying twice! Why do these hospitals think that "sorry" means anything these days? They should be sued for negligence then they'd soon get their acts together. RIP gathin
  • Score: 8

2:25pm Thu 16 Jan 14

smartie40 says...

On recent experiences of being in a few hospitals and having surgery, i found some of the nurses to be rude and unhelpful. The nurses from the philippines were very kind and helpful.
To be honest i believe that they should NOT work 10 or 12 hour shifts!!
This causes the nurses to be vunnerable to lack of sleep and being moody and tired, hence giving there full attention to needy patients and being very alert!!
Why would you want to work 12 hours and be in the right frame of mind to care for patients on lack of sleep, and have a functional home life and care for there families too??
You ask any nurse they hate working 10 or 12 hours Nobody should work long hours like that in the nursing profession ,the government should change there hours to normality and then you might get there full attention and everything done correctly and happier nurses.. 12 hours plus is to long in that profession for anyone.. These people are humans not robots!!
On recent experiences of being in a few hospitals and having surgery, i found some of the nurses to be rude and unhelpful. The nurses from the philippines were very kind and helpful. To be honest i believe that they should NOT work 10 or 12 hour shifts!! This causes the nurses to be vunnerable to lack of sleep and being moody and tired, hence giving there full attention to needy patients and being very alert!! Why would you want to work 12 hours and be in the right frame of mind to care for patients on lack of sleep, and have a functional home life and care for there families too?? You ask any nurse they hate working 10 or 12 hours Nobody should work long hours like that in the nursing profession ,the government should change there hours to normality and then you might get there full attention and everything done correctly and happier nurses.. 12 hours plus is to long in that profession for anyone.. These people are humans not robots!! smartie40
  • Score: 16

3:45pm Thu 16 Jan 14

Kievskya says...

I think the problem at RGH is management. I know one manager who heads a large department told a senior nurse who asked for a certain purchase of needed supplies we cant afford that, what is it? I came here from engineering I don't know what that item is!! God help us. When my wife was there through her cancer the staff on thE whole were very nice kind and understanding. Best part of NHS is the ambulance service they were AWESOME!!!
I think the problem at RGH is management. I know one manager who heads a large department told a senior nurse who asked for a certain purchase of needed supplies we cant afford that, what is it? I came here from engineering I don't know what that item is!! God help us. When my wife was there through her cancer the staff on thE whole were very nice kind and understanding. Best part of NHS is the ambulance service they were AWESOME!!! Kievskya
  • Score: 9

4:15pm Thu 16 Jan 14

pollyanna123 says...

I have been a patient in the RGH many times and am also employed by Aneuran Bevan health board and have witnessed very unacceptable behaviours by nursing staff. For instance, i was in a 4 bed dorm opposite a very eldery lady who had fractured her hip from a fall, she was also disorientated and confused. around midnight she started buzzing to get someone to take her to the toilet, after about 10 mins she tried to get out of bed so i rushed to get the nurses to help but had to wake them from there sleep in the TV room ! they got away with it is we were in the overflow ward ( eye ward) so there were only 2 nurses on so noone to watch them but me !! of course they did not record this in the kardex so denied it ! I have also told staff not to speak to the patients like they are deaf idiots, really condescending and patronising. I actually asked a staff remember if she had been on 'customer care training as she was so rude. it is regular that the elderly get put a meal off the trolley and they cannot eat it as no one has bothered to read they can only eat soft foods, so they starve. Also, RGH is a no smoking hospital but I have seen staff still use the smoking room, (on the oncology ward) i smelt it first as every time they entered all the smoke and fumes came in my room , not nice for a non smoker !
Also seen porters and nurses packing up an old ladies belongings whilst shes asleep, they wake her and tell her shes going to another ward, surely they should ask her permission to pack her personal belongings, with respect (this happens all the time) until next time........ps dont bother complaining they seem to manage to cover there backs everytime !
I have been a patient in the RGH many times and am also employed by Aneuran Bevan health board and have witnessed very unacceptable behaviours by nursing staff. For instance, i was in a 4 bed dorm opposite a very eldery lady who had fractured her hip from a fall, she was also disorientated and confused. around midnight she started buzzing to get someone to take her to the toilet, after about 10 mins she tried to get out of bed so i rushed to get the nurses to help but had to wake them from there sleep in the TV room ! they got away with it is we were in the overflow ward ( eye ward) so there were only 2 nurses on so noone to watch them but me !! of course they did not record this in the kardex so denied it ! I have also told staff not to speak to the patients like they are deaf idiots, really condescending and patronising. I actually asked a staff remember if she had been on 'customer care training as she was so rude. it is regular that the elderly get put a meal off the trolley and they cannot eat it as no one has bothered to read they can only eat soft foods, so they starve. Also, RGH is a no smoking hospital but I have seen staff still use the smoking room, (on the oncology ward) i smelt it first as every time they entered all the smoke and fumes came in my room , not nice for a non smoker ! Also seen porters and nurses packing up an old ladies belongings whilst shes asleep, they wake her and tell her shes going to another ward, surely they should ask her permission to pack her personal belongings, with respect (this happens all the time) until next time........ps dont bother complaining they seem to manage to cover there backs everytime ! pollyanna123
  • Score: 18

4:46pm Thu 16 Jan 14

kez1968 says...

don't just apologise for the staff, sack the lit of them, they incompetent,lazy and so uncaring to the point of being cruel. Everyday we read about neglect in the nhs a once truly great organization as sunk to the depths. my sympathy goes out to the family of this lady hope she's in a better place now.
don't just apologise for the staff, sack the lit of them, they incompetent,lazy and so uncaring to the point of being cruel. Everyday we read about neglect in the nhs a once truly great organization as sunk to the depths. my sympathy goes out to the family of this lady hope she's in a better place now. kez1968
  • Score: 5

6:51pm Thu 16 Jan 14

smartie40 says...

It annoyed me most as i couldnt get out of the bed and asking the nurse to take you to the toilet was like ''please i wont ask you again,'' you feel that you are a nuisance.
But at the end of the day those nurses chose that caring profession they trained for .But all they are there for is there wages ,there heart is not in the job.
Really feel for the family of Mrs Skidmores family.
Care should have been given to the highest.
Roll on when the government starts prosecuting health professions that dont do there job properly.
Shame on those nurses that gave this poor woman bad treatment.
It annoyed me most as i couldnt get out of the bed and asking the nurse to take you to the toilet was like ''please i wont ask you again,'' you feel that you are a nuisance. But at the end of the day those nurses chose that caring profession they trained for .But all they are there for is there wages ,there heart is not in the job. Really feel for the family of Mrs Skidmores family. Care should have been given to the highest. Roll on when the government starts prosecuting health professions that dont do there job properly. Shame on those nurses that gave this poor woman bad treatment. smartie40
  • Score: 9

7:27pm Thu 16 Jan 14

Melvyn The Milk says...

I have received exceptional care from the staff at the RGH on several occasions, sometimes during quite serious operations. The staff do an incredible job with the resources available. The illiterate, racist comments on this thread say more about the commentators than the RGH. Also, I wish to pose the question......when will people begin to take some responsibility for their own health as well as relying on other people to make them better?
I have received exceptional care from the staff at the RGH on several occasions, sometimes during quite serious operations. The staff do an incredible job with the resources available. The illiterate, racist comments on this thread say more about the commentators than the RGH. Also, I wish to pose the question......when will people begin to take some responsibility for their own health as well as relying on other people to make them better? Melvyn The Milk
  • Score: 1

7:29pm Thu 16 Jan 14

_Bryan_ says...

"But all they're really there for is their wages"

Not likely. Have you seen the pittance that NHS nurses are paid, and the hours that they're expected to work in order to earn it?
"But all they're really there for is their wages" Not likely. Have you seen the pittance that NHS nurses are paid, and the hours that they're expected to work in order to earn it? _Bryan_
  • Score: 9

8:09pm Thu 16 Jan 14

scraptheWAG says...

_Bryan_ wrote:
"But all they're really there for is their wages"

Not likely. Have you seen the pittance that NHS nurses are paid, and the hours that they're expected to work in order to earn it?
what £18 per hour !!
[quote][p][bold]_Bryan_[/bold] wrote: "But all they're really there for is their wages" Not likely. Have you seen the pittance that NHS nurses are paid, and the hours that they're expected to work in order to earn it?[/p][/quote]what £18 per hour !! scraptheWAG
  • Score: -11

8:39pm Thu 16 Jan 14

casto says...

people have a duty of care to themselves.if they allow themselves to become so overweight/unfit through overeating/laziness and smoking,why should the people who look after themselves bodily and fitness wise suffer for the unfit/obese?
people have a duty of care to themselves.if they allow themselves to become so overweight/unfit through overeating/laziness and smoking,why should the people who look after themselves bodily and fitness wise suffer for the unfit/obese? casto
  • Score: -4

8:55pm Thu 16 Jan 14

flossyboots says...

There's always 1 care should be given 2 all patients regardless of size CASTO grrrrr
There's always 1 care should be given 2 all patients regardless of size CASTO grrrrr flossyboots
  • Score: 1

9:27am Fri 17 Jan 14

_Bryan_ says...

scraptheWAG wrote:
_Bryan_ wrote: "But all they're really there for is their wages" Not likely. Have you seen the pittance that NHS nurses are paid, and the hours that they're expected to work in order to earn it?
what £18 per hour !!
Salaries for Band 5 under the NHS Agenda for Change Pay Rates (the entry
point for graduate nurses) start at £21,388, rising to £27,901. For this you would be expected to work 37.5 hours a week, including evenings, weekends and public holidays.

So after spending many years training, including obtaining a degree, the starting rate for a nurse is approximately £11 an hour with no additional payment for working extremely unsociable hours. By comparison, most graduate jobs have a starting salary of around £30,000pa and regular office hours
[quote][p][bold]scraptheWAG[/bold] wrote: [quote][p][bold]_Bryan_[/bold] wrote: "But all they're really there for is their wages" Not likely. Have you seen the pittance that NHS nurses are paid, and the hours that they're expected to work in order to earn it?[/p][/quote]what £18 per hour !![/p][/quote]Salaries for Band 5 under the NHS Agenda for Change Pay Rates (the entry point for graduate nurses) start at £21,388, rising to £27,901. For this you would be expected to work 37.5 hours a week, including evenings, weekends and public holidays. So after spending many years training, including obtaining a degree, the starting rate for a nurse is approximately £11 an hour with no additional payment for working extremely unsociable hours. By comparison, most graduate jobs have a starting salary of around £30,000pa and regular office hours _Bryan_
  • Score: 7

9:43am Fri 17 Jan 14

Kelly23 says...

my nan when in dwn the gwent about 2weeks ago my nan couldnt walk to the toilet we had to wait for a conmold toilet for anout an hour she neely wee herslef the nursers dnt care about ppl they tested her shes got ivf
my nan when in dwn the gwent about 2weeks ago my nan couldnt walk to the toilet we had to wait for a conmold toilet for anout an hour she neely wee herslef the nursers dnt care about ppl they tested her shes got ivf Kelly23
  • Score: -4

10:25am Fri 17 Jan 14

pollyanna123 says...

Lots of the elderly die from urine related infections when in hospital for all the above reasons, its shameful, i love being a pt and reporting and witnessing all the incidents, it really makes the day go faster !

However, not much changes
Lots of the elderly die from urine related infections when in hospital for all the above reasons, its shameful, i love being a pt and reporting and witnessing all the incidents, it really makes the day go faster ! However, not much changes pollyanna123
  • Score: 0

11:15am Fri 17 Jan 14

elizabeth53 says...

my husband went in to the royal gwent with a chest infection and the doctor that admitted him signed a dnr order which we knew nothing about he had a drip up treating him but when the staff nurse look in his notes and seen the dnr order she came in and took all drips down when my son went to ask what was going on she said she had found the dnr order in his notes we told her we knew nothing about this and told her to rip it up and continue with his treatment we were told no they cannot do that so we had to sit there and watch my husband die they sent me letters apologizing for there mistakes and said how sorry they were but sorry don.t bring him back .i hate the gwent
my husband went in to the royal gwent with a chest infection and the doctor that admitted him signed a dnr order which we knew nothing about he had a drip up treating him but when the staff nurse look in his notes and seen the dnr order she came in and took all drips down when my son went to ask what was going on she said she had found the dnr order in his notes we told her we knew nothing about this and told her to rip it up and continue with his treatment we were told no they cannot do that so we had to sit there and watch my husband die they sent me letters apologizing for there mistakes and said how sorry they were but sorry don.t bring him back .i hate the gwent elizabeth53
  • Score: 0

12:40pm Fri 17 Jan 14

whatintheworld says...

scraptheWAG wrote:
_Bryan_ wrote: "But all they're really there for is their wages" Not likely. Have you seen the pittance that NHS nurses are paid, and the hours that they're expected to work in order to earn it?
what £18 per hour !!
where on earth do you get your "information" from?!
[quote][p][bold]scraptheWAG[/bold] wrote: [quote][p][bold]_Bryan_[/bold] wrote: "But all they're really there for is their wages" Not likely. Have you seen the pittance that NHS nurses are paid, and the hours that they're expected to work in order to earn it?[/p][/quote]what £18 per hour !![/p][/quote]where on earth do you get your "information" from?! whatintheworld
  • Score: 3

2:51pm Fri 17 Jan 14

inkyskin says...

Kelly23 wrote:
my nan when in dwn the gwent about 2weeks ago my nan couldnt walk to the toilet we had to wait for a conmold toilet for anout an hour she neely wee herslef the nursers dnt care about ppl they tested her shes got ivf
pity your nan couldn't sort out a dictionary for your either! I assume with your amazing spelling skills you're not working in healthcare!
[quote][p][bold]Kelly23[/bold] wrote: my nan when in dwn the gwent about 2weeks ago my nan couldnt walk to the toilet we had to wait for a conmold toilet for anout an hour she neely wee herslef the nursers dnt care about ppl they tested her shes got ivf[/p][/quote]pity your nan couldn't sort out a dictionary for your either! I assume with your amazing spelling skills you're not working in healthcare! inkyskin
  • Score: 2

2:59pm Fri 17 Jan 14

inkyskin says...

All those **** about the nurses, porters etc, work one of their working weeks and then comment, you'd soon be singing from another hymn sheet then.
When cuts are made at hospitals it's the frontline staff who suffer, staff levels are cut leaving the remainder to do the jobs of those gone, long working hours with barely a time for a break in a VERY thankless job.
Make healthcare private, then you'll all have something to complain about, unless you have insurance you'll get turned away, then you'll realise what you had.
All those **** about the nurses, porters etc, work one of their working weeks and then comment, you'd soon be singing from another hymn sheet then. When cuts are made at hospitals it's the frontline staff who suffer, staff levels are cut leaving the remainder to do the jobs of those gone, long working hours with barely a time for a break in a VERY thankless job. Make healthcare private, then you'll all have something to complain about, unless you have insurance you'll get turned away, then you'll realise what you had. inkyskin
  • Score: 2

3:06pm Fri 17 Jan 14

gingertom says...

please give your views on standards of care to the community council who have a number of questionnaire on their website:

http://www.wales.nhs
.uk/sitesplus/901/ho
me

ONLINE SURVEYS WE NEED YOUR VIEWS:

To share your views select one of our current online surveys below:


Patient experience - Cancellation of Operations

Online Ambulance Survey


GP Out of Hours Survey


Relatives & Carers Experience of Local Primary Mental Health Support Services


Experience of Local Primary Mental Health Support Services


Service Veterans - are you getting a fair deal?


Calling all Welsh Speakers


Mental Health Services in Gwent

Your Experiences of NHS Services


contact: Aneurin Bevan Community Health Council

Tel: 01633 838516 Fax: 01633 484623 Email: abchc@abchc.org.uk
please give your views on standards of care to the community council who have a number of questionnaire on their website: http://www.wales.nhs .uk/sitesplus/901/ho me ONLINE SURVEYS WE NEED YOUR VIEWS: To share your views select one of our current online surveys below: Patient experience - Cancellation of Operations Online Ambulance Survey GP Out of Hours Survey Relatives & Carers Experience of Local Primary Mental Health Support Services Experience of Local Primary Mental Health Support Services Service Veterans - are you getting a fair deal? Calling all Welsh Speakers Mental Health Services in Gwent Your Experiences of NHS Services contact: Aneurin Bevan Community Health Council Tel: 01633 838516 Fax: 01633 484623 Email: abchc@abchc.org.uk gingertom
  • Score: -1

7:58pm Fri 17 Jan 14

Templar05 says...

debbiera wrote:
I don't like articles like this. Nearly every comment published about the Royal Gwent seems to be negative, when I believe the staff there do an amazing job given the resources they have. My parents, particularly father, have received quite a lot of NHS treatment, the vast majority of which has been at the RGH. They can't speak highly enough of the place and the people working there.
People tend to forget this is a basic medical facility not a 5 star hotel. If you want something more personal then pay for private medical insurance!
Well written !
[quote][p][bold]debbiera[/bold] wrote: I don't like articles like this. Nearly every comment published about the Royal Gwent seems to be negative, when I believe the staff there do an amazing job given the resources they have. My parents, particularly father, have received quite a lot of NHS treatment, the vast majority of which has been at the RGH. They can't speak highly enough of the place and the people working there. People tend to forget this is a basic medical facility not a 5 star hotel. If you want something more personal then pay for private medical insurance![/p][/quote]Well written ! Templar05
  • Score: 3

9:58pm Fri 17 Jan 14

maisyboo says...

Perhaps the general public would like to move a 23 stone woman unaided and injure their backs? Often working with a staff ratio of one staff nurse and assistant for 20 patients! Have to prioritise the most sick or ill patients first who e.g having operations, blood, cardiac monitoring, confused patients with dementia etc. Love nursing just give us more staff!
Perhaps the general public would like to move a 23 stone woman unaided and injure their backs? Often working with a staff ratio of one staff nurse and assistant for 20 patients! Have to prioritise the most sick or ill patients first who e.g having operations, blood, cardiac monitoring, confused patients with dementia etc. Love nursing just give us more staff! maisyboo
  • Score: 2

10:19pm Fri 17 Jan 14

inkyskin says...

maisyboo wrote:
Perhaps the general public would like to move a 23 stone woman unaided and injure their backs? Often working with a staff ratio of one staff nurse and assistant for 20 patients! Have to prioritise the most sick or ill patients first who e.g having operations, blood, cardiac monitoring, confused patients with dementia etc. Love nursing just give us more staff!
well said!
[quote][p][bold]maisyboo[/bold] wrote: Perhaps the general public would like to move a 23 stone woman unaided and injure their backs? Often working with a staff ratio of one staff nurse and assistant for 20 patients! Have to prioritise the most sick or ill patients first who e.g having operations, blood, cardiac monitoring, confused patients with dementia etc. Love nursing just give us more staff![/p][/quote]well said! inkyskin
  • Score: 1

10:53pm Fri 17 Jan 14

maisyboo says...

inkyskin wrote:
Kelly23 wrote:
my nan when in dwn the gwent about 2weeks ago my nan couldnt walk to the toilet we had to wait for a conmold toilet for anout an hour she neely wee herslef the nursers dnt care about ppl they tested her shes got ivf
pity your nan couldn't sort out a dictionary for your either! I assume with your amazing spelling skills you're not working in healthcare!
If my grandmother was desperate for the toilet and the nurses were unable to help due to poor staffing or dealing with an emergency I woukd get her the comode myself!
[quote][p][bold]inkyskin[/bold] wrote: [quote][p][bold]Kelly23[/bold] wrote: my nan when in dwn the gwent about 2weeks ago my nan couldnt walk to the toilet we had to wait for a conmold toilet for anout an hour she neely wee herslef the nursers dnt care about ppl they tested her shes got ivf[/p][/quote]pity your nan couldn't sort out a dictionary for your either! I assume with your amazing spelling skills you're not working in healthcare![/p][/quote]If my grandmother was desperate for the toilet and the nurses were unable to help due to poor staffing or dealing with an emergency I woukd get her the comode myself! maisyboo
  • Score: 2

11:08pm Fri 17 Jan 14

maisyboo says...

pollyanna123 wrote:
Lots of the elderly die from urine related infections when in hospital for all the above reasons, its shameful, i love being a pt and reporting and witnessing all the incidents, it really makes the day go faster !

However, not much changes
From what medical knowledge or research do you base you assumptions on? When an eldely patient who is say 95 years old with multiple health problems ,poor swallowing, refusing to eat and Iis dying would you let him suffer the agony and suffering of ng feeding and cardiac resuscitation which often is futile prolonged and u necesary . They need a pain free dignified death . The doctor takes all these things into consideration.
[quote][p][bold]pollyanna123[/bold] wrote: Lots of the elderly die from urine related infections when in hospital for all the above reasons, its shameful, i love being a pt and reporting and witnessing all the incidents, it really makes the day go faster ! However, not much changes[/p][/quote]From what medical knowledge or research do you base you assumptions on? When an eldely patient who is say 95 years old with multiple health problems ,poor swallowing, refusing to eat and Iis dying would you let him suffer the agony and suffering of ng feeding and cardiac resuscitation which often is futile prolonged and u necesary . They need a pain free dignified death . The doctor takes all these things into consideration. maisyboo
  • Score: 2

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